Customer Service Store Manager
Resume:
Daniel Castro
Long Beach, CA *****
****************@*****.***
Work Experience
Retail Store Manager
LAX Firing Range Inc - Inglewood, CA
June 2013 to Present
Manage a team of 15 associates, regularly evaluate employee performance
● Utilize system to assign work, reassign work or balance work ensuring all associates are busy at all times
● Maintain and manage a positive work environment by interacting in a professional and polite manner with clients, team members, and management
● Create weekly reports on sales, commissions and productivity
● Perform initial phone interview during the hiring process as well as assisted in in person interviews
● Utilize industry expertise, strong customer skills and proactive operational style to cultivate a strong customer base
● Collaborate with owner and website team to develop customized sales plans to maximize profitability while meeting unique goals during a highly sensitive time
● Assisted with quality control, personally helping identify and resolve issues in production
● Processed and prepared shipments for warehouse packers
● Updated product specifications and inventory
● Trained and managed all customer service staff members
● Reorganized warehouse inventory to flow more efficiently
● Loaded and unloaded pallets with forklift and pallet jack onto freight trucks Education
High School Diploma
Arlington High School - Riverside, CA
August 2009 to June 2013
Skills
• Project management
• Database management
• Marketing
• Problem solving skills
• Flexible
• Teamwork
• Administrative skills
• Customer service skills
• Time management
• Leadership Skills
• Computer skills
• Proficient in Microsoft suite
• Forklift Certified- 7 years experience
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