Call center representative
Resume:
Phillip Broughton
Saint Albans, NY 11412
*************@*****.***
-SKILLS:
Exquisite customer service, great computer experience, and very fluent in the English Language.
-EDUCATION:
SUNY Old Westbury, Old Westbury, NY
Bachelor of Science, Major: Biological Science, Degree Pending May 2026 EXPERIENCE:
F.E. Bestee’s Wisdom Corner, Queens, NY September 20, 2019-March 13,2020 After School Counselor:
-Help kids with their homework
-Supervised them during activities such as playing outdoors, reading, practicing sports, and learning arts and crafts.
Primark, Brooklyn, NY July 9, 2021-April 2, 2022
Retail Assistant
-Made sure the customers leave the store happy
-Kept the store nice, neat and clean
H&M, Roosevelt Field Mall, NY April 6, 2022-July 18,2022 Sales Advisor
-Was responsible for facilitating sales transactions
-Advised customers on suitable products that best met their needs and encourage purchases
-Explained product features and benefits to customers
-Assisted them in locating specified products on the sales floor
-Processed customer payments
The Ups Store, Elmont, NY July 19, 2022-November 16, 2022 Associate-Opener/Closer
-Takes ownership of the customer’s shipping needs and offers viable solutions
-Operates all equipment, software, and devices in an expert fashion Primark, Roosevelt Field November 18, 2022-May 15, 2023 Retail Assistant
-Made sure the customers leave the store happy
-Kept the store nice, neat and clean
Halper Family Medicine, Rvc May 23, 2023-Present
Phone Operator/Clerical assistant/Medical Coder
-Worked in a call center where I assisted customers by transferring calls, providing information, answering questions, booking appointments and logging data about incoming and outgoing calls
-Did Medical Coding where I assigned codes to medical procedures and diagnoses and made sure that codes are assigned correctly and sequenced appropriately as per government and insurance regulations.
-I also worked with Workers Compensation and No Fault patients where I booked their appointments, contacted the insurance companies to make sure their claims are open and billable and met with them to make sure everything was well and taken care of.
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