Team Members Customer Service
Resume:
Jayse Leon
Pawtucket, RI *****
*********@*****.***
Work Experience
Handler
Happy Tails Doggy Daycare, Inc. - Franklin, MA
January 2023 to Present
Ensuring a controlled, clean, safe space for a number of animals in an energetic environment while completing different tasks independently and/or with other team members. Effectively observing & communicating personalities, health, and behavior of animals to team members and clients
Cocktail Waitress
Providence Lounges - Providence, RI
November 2019 to Present
Attending to customers in a fast paced, diverse nightlife environment serving hookah, bar-tending and contributing to entertainment
Tracking tips and credit/debit card transactions
Following entertainment, dress code and safety protocol for patrons and I Connecting with others such as DJs, promoters/marketing teams, event coordinators, security, bartenders, photographers/videographers, and establishment owners for business purposes such as event times, locations, uniforms, protocols, and patron necessities. Sales & Support Generalist
Victoria's Secret - North Attleboro, MA
July 2016 to February 2022
Exhibited an authentic desire to exceed all customers' expectations through a sense of urgency and a healthy, competitive spirit
Maintained a team focus through early morning, afternoon, evening and overnight shifts Responsible for focusing on driving sales in multiple areas of a sales floor Selling on the floor, cashiering, processing, replenishing, and taking proper inventory numbers for the company
Demonstrating use of multiple selling techniques via social media or in-person promoting to provide for every customers' needs while building customer loyalty Per Diem Receptionist
Mutual of America - Providence, RI
June 2020 to August 2020
Reviewing and typing multiple emails a day
Directing calls, voicemail messages, emails, mail, and handwritten messages to different colleagues/ departments accordingly
Keeping track of personal information/following HIPAA standards Communicating with fellow colleagues on information and tasks to assist others Creating package labels and sending/receiving mail/packages with mail couriers Operating office machinery such as printers, copy/fax machines, scanners, shredders, postage stamp machine
Maintaining a clean work environment by sanitizing personal work area and keeping sanitizing products stocked and accessible to others
Taking phone calls and messages in a fast-paced call environment Utilizing documents and PDFs upon request
Customer Service Representative
EMSI - Warwick, RI
September 2018 to November 2018
Certified to legally breathalyze, collect urine, hair, and fingerprints from donors. Trained to take incoming and make outgoing calls for life insurance companies to set applicants up with medical examiners for necessary appointments
Cashier/Line Cook
Burger King - Providence, RI
December 2017 to April 2018
Consistently provided high standards of customer service Verified that prepared food met requirements for quality and quantity Safely operated cooking equipment/light machinery
Preparation of food and beverages
Maintained sanitation, health, and safety standards in work areas Restocked work stations with necessary supplies
Education
Charles E. Shea Senior High - Pawtucket, RI
September 2011 to June 2015
Skills
• CUSTOMER SERVICE
• CUSTOMER SUPPORT
• RECEPTIONIST
• TYPING
• RETAIL
• BILINGUAL
• MICROSOFT OFFICE
• CSR
• Call Center
• Customer Care
• Food Production
• Food Preparation
• Kitchen Experience
• POS
• Cooking
• Food Safety
• Meal Preparation
• Restaurant Experience
• Serving Experience
• Microsoft Windows
• English
• Expert
• Spanish
• Fluent
Certifications and Licenses
Driver's License
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