Human Resource Customer Service
Resume:
DIETLA MAKGOBA
OBJECTIVE
Qualified Human Resource Officer, experience in hiring and
onboarding employee benefit and payroll, performance tracking methods and HR records, reliable and knowledgeable and highly organised team player with excellent communication skill, team building and relationship management. Successful customer service clerk with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Highly organized and analytical problem-solver with excellent prioritization and multitasking skills. Multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
EXPERIENCE
Exxaro grootegeluk
01.06.2022 - 31.05.2023
Hr Officer & Clerk planning Intern
Attended personnel meetings and training sessions to improve skills and learn new policies and procedures. Coordinated new hire onboarding, completing background checks and reference checks to complete screenings. Supervised job interviews and conducted exit surveys to verify compliance with HR best practices
Drafted and documented employee handbook and
company policies to reduce compliance risks.
Completed human resource operational requirements by scheduling and assigning employees.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows. Process payroll and resolve any payrolls errors
Updating SAP PM/Coupa with relevant delivery note
information,Compile weekly and monthly report, Process orders into SAP PM, creating materials numbers
Create jobs card and capture in SAP PM system after completion of the job,Taking minutes during meetings.
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CONTACT
***************@*****.***
Unit 2 Doornhoek 5005 Vleiloerie
Lephalale 0555
SKILLS
Personnel Recruitment and
Retention Employee Relations
Management Wellness Program
Development Computer Literacy Ms
office,PowerPoint, Excel,SAP HR,
SAP PM, SAP SCM System HR
Records and Database
Management Conflict Resolution
Excellent Communication Skills
Empathy and Sensitivity Analytical
Thinking Lead Generation
Maintaining Profitable, Amicable
Relationships Contract & Deal
Negotiation Salesforce Data entry
Oral & written communication
Building customer loyalty Analytical
skills Time management
REFERENCE
Susan Otto - Exxaro grootegeluk
Manager
Madimetja Thobejane - Absa bank
Manager
Ramadimetja Matheba - African
Bank
Manager
Absa bank
01.08.2019 - 31.05.2022
Customer service clerk
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Converting leads to sales. Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service target
Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
Provide accurate and reliable sales and service statistics African Bank
01.12.2017 - 31.07.2019
Sales Consultant
Sales Focus- Achieve customer growth,revenue and
collections targets as defined by the bank
Exceed and effectively execute on all Sales & Customer targets as set by the Bank Marketing Focus Identifying referral opportunities in and around the branch
Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
Reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk
(Biometrics & Fraudulent Indicator Identification)
EDUCATION
University of South Africa
In progress
Bachelor of Commerce in Human Resource management
University of South Africa
2017
National Diploma Human Resource management
Bankseta
2018
National Certificate in banking
Prisma Training Solution
2023
Secretarial certificate, power point Certificate, Excel Certificate Ngaka Maseko high school
2005
Senior Certificate
Contact this candidate