Customer Service Representative
Resume:
Andrew Baldauf
**************@*****.***
Dundee, FL 33838
Summary
Over 25+ Years of Exceptional Service Specialized in Financing Collections and Warehouse
Ability Summary
Customer Service Skills Sales Representative Experience
Team Work Skills Communication Skills
Work experience
Safety Specialist
Wright - Haines City, FL
December 2022 to March 2023
Worked as Safety crew for Duke Energy, Pike Energy, Lambert Fiber high Speed Internet. Used all Safety equipment. MOT Certified.
Inventory Control Specialist
Carvana Logistics - Haines City, FL
October 2021 to April 2022
Scanned Cars to locate inventory. Maintained 99.5 % accuracy. Received and checked in cars from Truck haulers for inventory.
Phone Customer Service Representative
Sykes Enterprises, Incorporated - Lakeland, FL
October 2019 to May 2020
Took incoming calls for Simply safe home security. Fixed all sensor and cameras. Pioneered 15 minute Covid Test for First Major Sporting event at The Masters Golf Championship by Phone Visual Contact with ABBOTT testing kits.
P/T Sales Associate- Delivery Driver
Sherwin-Williams Store - Haines City, FL
March 2019 to May 2020
Learning all aspects of store business ie. Mixing and matching paint and stains
Very good understand of products and application used for residential and commercial painting
Inspected Vehicle for all highway safety issues according to State and Federal guidelines
Loaded and unloaded all paint and materials and verified accuracy on customer checklist
Followed all traffic laws according to State and Federals laws and used equipment safely according to O.S.H.A.
Completed all deliveries according to according to daily schedule
Insured quality customer service
Greens Maintenance Advisor
IGM-Golf - Lake Wales, FL
January 2018 to October 2018
Maintain all levels of Golf Course activities
Customer Service Representative
Rural King - Lake Wales, FL
May 2017 to December 2017
Managed all customer complaints
Operated cash drawer for purchases
Displayed all stock inventory for customers
Loaded inventory for customers after purchase
Sales
Marine Supply Boat Sales - Winter Haven, FL
June 2016 to December 2016
Solicited customers to bring in boats for consignment.
Maintained inventory for future sales.
Provided customer service for sales of inventory.
Advertising Security Consultant
CTS/Nationwide Security-ADT - Lake Wales, FL
June 2011 to May 2016
Marketed security systems for commercial and residential properties
Averaged 4-10 sales per week
Door to door, social media, and referral sales
Recovery Collector
Integrated Supply Network - Lakeland, FL
September 2012 to January 2013
Assisted customers concerning their current orders by reviewing past dues, pay history
And balance on account
Processed payments on individual invoices including reconciling statements and accounts receivables
Resolved issues for lost invoices, payments and statements for reconciliation
Market Sales Representative
Home Solutions Title - Lakeland, FL
August 2010 to December 2010
Designed, developed and distributed sales marketing material to potential customers
Solicited outside sales for Title closings by networking with Mortgage Specialist in Banks
Assisted area Real Estate Brokers to process their Title work
Organized and held Meet and Greet seminars to enhance sales between Wells Fargo
Mortgage and Lowes Home Improvement, as well as local Realtors
Branch Account Manager
CitiFinancial - Sebring, FL
January 1991 to February 2010
Started as a customer service representative and was promoted into Branch management position
As Collection Supervisor, handled legal business with attorneys and small claims court
Hired and trained new employees
Solicited new business to offer consolidations to reduce debt
Offered all Insurance products to protect customer's credit and company from losses
Solicited new Real Estate business from current portfolio and outside sales
Processed Real Estate, secured and unsecured personal loans
Maintained daily transactions of cash drawers
Processed daily, weekly and monthly reports
Organized and conducted meetings to help motivate and improve sales and collection skills
Education
Bachelor's degree
Skills
Computer skills
Journal Entries
Financial Report Writing
Account Reconciliation
Accounts receivable
Accounts Receivable
Door-to-Door Experience
Inside Sales
Communication skills
Customer service
Outside Sales
Management
Leadership
General ledger reconciliation
Order entry
Forklift
Materials handling
Quality control
Forklift Operator Electric/ Manual Pallet Jack Operator Follow Safety Rules
Account management
General Ledger Accounting
Driving
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