Product Owner Program Management

Johnson S. Alex

Trevose, PA, ***** 267-***-**** ************@*****.*** www.linkedin.com/in/johnson-s-alex

Senior Product Owner:

Results-driven Product Owner with extensive experience in collaborative program management, feature development, user story creation, and stakeholder engagement. Adept at driving consensus, maintaining backlogs, and supporting the application development life cycle. Seeking a challenging Product Owner role to leverage expertise in Agile methodologies and strategic planning to deliver innovative solutions and achieve organizational objectives.

Core Competencies:

Collaborative Program Management Feature Development and Optimization Budget Estimation and Control

Business Analysis User Story Development Stakeholder Engagement and Alignment Backlog Management

Cross Functional Collaboration Application Development Life Cycle Support Product Road Mapping Jira

API Requirements Gathering Agile Methodologies Customer Representation Problem Solver Confluence

Professional Experience:

Evernorth/CIGNA Corporation, Remote Work December 2008–November 11, 2023

Senior Product Owner (Scaled Agile) 2014-2023

Created a robust platform utilized by Health Coaches for patient outreach via telephone, aiding in the stabilization of patient’s chronic conditions.

Enhanced a customer-centric application that aggregated selected data from multiple sources through APIs, presenting it in a unified, central location.

Collaborated with stakeholders, PMs, and designers to refine high-level plans into detailed requirements for development projects.

Developed and documented detailed features (Jira) for Program Increments (PI) and backlog, ensuring comprehensive requirement gathering, scope definition, and business use cases.

Generated detailed user stories (Jira) complete with wireframes, scope, and well-defined acceptance criteria.

Managed project plans and the SDLC to meet product release goals in a Kanban development environment.

Ensured all architectural diagrams, notes, details, and definitions, along with Product Owner details, were properly stored and organized in Confluence.

Collaborated with development and QA teams to estimate features and user stories, ensuring accurate point allocation for each item.

Led and facilitated Agile ceremonies, including PI Planning, Sprint Planning, Backlog Refinement, Iteration Reviews, Daily Standups, Sprint Reviews, and Retrospectives.

Conducted demos and secured stakeholder approvals prior to releases.

Provided detailed business/process consultation to business units and multiple IT stakeholders throughout all phases of the Application Development Life Cycle.

Coordinated feature release communications and technical documentation.

Maintained regular communication with key team members and managed team communication channels.

Improved system triggers, resulting in a 5% increase in automated engagement outreach.

Maintained and prioritized the backlog effectively to create a steady stream of work for the development team.

Validated product updates to ensure all requirements were met.

Testing Senior Specialist 2010-2014

Determined capacity for each team member.

Tasked projects to team members contingent on individual capacity.

Provided consultation at the highest technical level to project teams and client areas.

Assisted with the successful development and implementation of applications.

Consulted with client and IT management throughout the project life cycle.

Provided guidance in the creation of standard test environments, plans, and scripts.

Prepared and conducted acceptance testing of new or modified applications/systems.

Analyzed, designed or modified quality assurance (QA) procedures and standards.

System Analyst Senior Specialist 2008-2010

Served as the principal designer for major systems and subsystems while utilizing a thorough understanding of available technology, tools and existing designs.

Worked closely with client, IT management and staff to identify application development solutions.

Additional Experience:

Electronic Data Systems (EDS)/Towers Perrin, Philadelphia August 2004 – July 2008

Technical Requirements Analyst

Hewitt Associates, Bridgewater January 2003 – August 2004

Setup Analyst/Client Delivery

Education:

Master of Business Administration (MBA) 2011

La Salle University, La Salle’s School of Business

Major: Management

GPA: 3.76

Bachelor of Business Administration (BBA) 2002

Temple University, Fox School of Business & Management

Major: Management Information Systems

Minor: Economics

Certification:

Product Manager/Product Owner Certification 2017

Leading SAFe 4.0 2017

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