Account Manager Management

Lee Giller

Bellmore, NY ***** 917-***-**** ***.*******@*****.*** linkedin.com/in/Lee-Giller8

ACCOUNT MANAGER

Results-driven, customer-focused sales professional offering expertise in cultivating and maintaining sustainable client relationships, driving revenue growth, exceeding sales targets, and spearheading customer success. Innovative, strategic business partner, articulate communicator, and problem-solving project manager known for cultivating and maintaining productive relationships to analyze sales market trends, develop effective sales strategies while managing multiple projects, understand client needs, create customized solutions, and provide exceptional service to improve client satisfaction and loyalty. Collaborative leader, resourceful team contributor, presenter, negotiator, and closer with demonstrated success in directing diverse, cross-functional, high-performing teams to utilize data analytics and CRM tools to improve account performance and attain business initiatives.

CORE COMPETENCIES

Sales Reporting Sales Target Achievement Relationship Management Cross-Functional Collaboration Communication Strategic Planning Problem-Solving Business Development Account Management Employee Leadership Training Consultative Sales

TECHNICAL PROFICIENCIES

Microsoft Office – Word, Excel, PowerPoint, Teams, Outlook Power BI Salesforce Google Docs CRM Technology Tools Analytics KPIs Zoom WebEx SharePoint SaaS Concur Requirements Assessments Troubleshooting Quality Assurance Risk Identification / Mitigation Compliance Metrics Legal / Regulatory Guidelines

LICENSE

Property / Casualty License, NY, Active through 2026

EXPERIENCE

ASURION, Nashville, TN 2010 - Present

Senior Account Manager

Managed and developed client relationships, ensured client satisfaction, and drove account growth.

Oversaw product support of 400-plus wireless locations, which accounted for $10mil in combined annual revenue.

•Partnered with client to develop strategic account plans, including quarterly business reviews, to meet financial objectives.

•Delivered presentations and product demonstrations for new product updates and promotions to sales leaders and client owners.

•Created action plans, including best practice training and KPI analysis for outlier client groups, which resulted in progressive improvements in their business.

•Consistently achieved 110+% of quota target versus sales goals, receiving recognition multiple times including winning the Top Sales Achiever award in 2019 and 2022.

•Trained the largest owner group in the Northeast to achieve a 25% improvement in protection sales for 2023.

•Drove NY Metro corporate retail stores to an increase of 30% in protection sales, rising from the bottom-ranked market to one of the top three in the country and number one in the Northeast.

•Managed escalated customer complaints by facilitating timely resolutions between the program team and the client.

•Served as the team lead for multiple Open Enrollment promotional windows during 2018, 2019, 2020 and 2021, achieving overall 110% of goal attainment for these campaigns.

Lee Giller ***.*******@*****.*** Page 2

B2B SOFT, Brooklyn, NY 2010 - 2010

Director Business Sales, Customer Success

Led sales department, developed strategic plans, drove new business growth, assisted in renewal account transactions and software implementation.

•Hired and developed new sales team with new training program, successfully leading to 50% revenue increase within 1st 90 days of hire.

•Collaborated with Sales, Marketing, and Customer Success implementation teams to develop integrated solutions.

•Oversaw customer product implementation teams in training sessions with new customers on point-of-sale software solutions.

•Directly supported the largest key accounts, providing personal support resulting in increasing revenues by 15% and additional licenses sold.

•Performed regular business reviews with owners to evaluate service, usage, and further growth of service.

RADIO SHACK CORPORATION, Hauppauge, NY 2009 - 2010

District Sales Manager

Oversaw multiple locations within a designated district, which involved managing store performance, ensuring consistent execution of company policies, and driving sales growth.

•Coached and mentored Sales Associates and Retail Leaders for 16 locations in new products, sales incentives, selling techniques and loss prevention policies.

•Increased low performing district’s customer satisfaction ratings by 30% with an increased focus on the customer.

•Reviewed each location’s performance for sales and operational execution to determine managerial success.

•Adjusted inventories by analyzing customer trends and market trending, resulting in increasing business by 10% over 6-month period.

•Recognized as Top District Manager for 3rd and 4th Quarter of 2009 for Wireless Phone Sales

ADDITIONAL RELEVANT EXPERIENCE

SPRINT, Overland Park, KS

Marketing Manager

Supported and executed marketing strategies tailored to the specific needs and preferences of local markets, which included strategic planning, community engagement, and collaboration with internal teams.

Created collateral materials, supported customer events, and initiated promotional market strategies.

•Assisted in generating leads for sales teams while managing marketing campaigns and programs.

•Managed budget and resource allocation to maximize marketing ROI for local area promotions, increasing traffic in retail stores by 20% on slower days.

•Sponsored local Z100 Jingle Ball concert by coordinating vendors and hosting events for the public.

Sales Manager

Led and managed team to achieve sales targets and deliver excellent customer service. The role involved a combination of team leadership, sales strategy development, performance monitoring, and customer relationship management.

Drove direct sales, while creating a customer-centric environment, and providing leadership on site totaling $8m in annual revenue.

•Worked with OEMs to partner with locations, providing customer support and driving sales activity and revenue in each location.

•Created SMB sales which generated an additional 15-20% of the district’s revenue, equaling $1.5m annually.

•Developed mentorship program within district, which included outside partnership with senior leadership, HR and outside vendors to help create a talent bench for future advancement.

•Implemented market-wide operational self-audit program, which was adopted region-wide as best practice that saved company money from future loss.

EDUCATION

Bachelor of Science, Law, and Society

Binghamton University, SUNY, Vestal, NY

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