Project Manager Management
Resume:
TRACY LANE
Forest Park, GA ***** 404-***-**** *****************@*****.***
PROJECT MANAGER
Accomplished and goal-oriented professional with extensive experience in project management. History of success working as a senior business execution consultant and project manager leading complex business execution and implementation projects across multiple lines of business. Leveraging skills in staff management, staff retention, diversity, and risk management to ensure the successful delivery of strategic initiatives, operational excellence, and customer satisfaction. Passionate about improving business performance, driving change, and delivering value to stakeholders. Committed to collaborating with diverse teams, supporting professional development, and fostering a culture of innovation and excellence with a keen eye for compliance and risk management.
KEY SKILLS
Project Management Implementation Delivery & Execution & Project Methodologies Business Planning
Process Improvement Kiazen Root Cause Analysis System Design & Support
Customer & Consumer Remediation Reading And Validating Legal Documents Call Centers Management
Direct Reports Management Negotiations Conflict Resolution Cross Collaboration Driving Resolution
Risk Management Leadership Growth Mindset Coaching and Mentoring
PROFESSIONAL EXPERIENCE
Wells Fargo
Senior Business Execution Consultant (Project Management), Atlanta, GA 2020 – 2024
Wells Fargo Auto Remediation
Support remediation efforts for the Auto line of business mitigating risk and reputational impacts.
Facilitate and lead teams to remediate auto customers who experience one or more process failures.
Manage complex remediation efforts governed by consent orders or other high-risk regulatory impacts.
Maintain detailed documentation of all remediation practices, actions, and activities to be reviewed by governing agencies.
Mitigate risk by performing second-level review of documentation for peers and other lines of business undergoing quality control and/or audit reviews.
Partner closely with quality control and audit partners to comprehensively identify and clarify expectations and necessary documentation to mitigate both reputational and regulatory oversight risks.
Implementation Consultant 3 (Project Management), Charlotte, NC 2015 – 2016 2018 – 2020
Wells Fargo Home Mortgage
Support the Settlement business line in the implementation of key business initiatives and process changes of various risks and complexity.
Facilitated and led efforts to implement changes to letters managed/produced by outside vendors.
Managed complex projects involving all levels of management.
Identified and mitigated downstream negative borrower impacts for key initiatives with Home Preservation.
Delivered processes, procedures, and training to our team members.
Business Systems Consultant 4, Charlotte, NC 2016 – 2017
Wells Fargo Enterprise Utility Services
Supported the WISP application for Borrower Communications through the development of release management in alignment with Wells Fargo business standards.
Negotiated relationship conflicts.
Tracy Lane 404-***-**** Page 2
Managed risk and compliance.
Managed, through oversight of the release team, key deliverables.
Reported and communicated progress of release and release milestones to all management levels.
Leveraged project management methodology and life cycle to ensure all milestones and deliverables were on time and within budget.
Exceeded customer expectations of release structure and proper communication
Supported the Document Storage and Retrieval business with enhancement and upgrade efforts to the Kofax system. Design comprehensive and clear Business Requirements.
Developed and executed test scripts to identify defects.
Order Management/Implementation Consultant/Trainer (Project Management), Atlanta, GA 2013 – 2015
VCG Consultants
Maintained and managed National Medical Support Orders for various clients. Supported and advised as a client liaison and partner for various clients. Developed, documented, and consulted on new order management system and order manager documentation.
Promoted functional servicing of order management by VCG Consultants to clients.
Operated in several benefit systems to process and add dependent coverage based on court orders.
Reviewed and determined compliance of several legal documents including medical support orders and divorce decrees.
Responded to State Agencies, courts, and attorneys regarding legal documents and determinations.
Protected clients from compliance violations.
Monitored risk to VCG and its employees in relation to data breaches.
Implemented UAT testing on a new platform.
Provided clear technical feedback to the program team regarding new platform deficiencies.
OTHER RELEVANT EXPERIENCE
Project Manager, Overland Park, KS
CenturyLink (formerly Sprint LTD/EMBARQ)
AWARDS & CERTIFICATIONS & VOLUNTEER ENGAGEMENTS
Regional Co-Chair Central Region Enterprise PRIDE Team Member Network
Trained extensively in the execution of root cause analysis and process improvement using Kaizen and Greenbelt methodologies
Certified in Dale Carnegie
Trained in Empathetic Leadership
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