Customer Service Sales Support

INSURANCE SALES SUPPORT

NICHOLE VOGEL

*************@*****.***

*** ****** ****** **., ******, MA 01032

ph. 678-***-****

OBJECTIVE

Results-driven Insurance Sales Support professional with expertise in customer service, policy administration, and sales support. Skilled in developing and maintaining client relationships to drive revenue growth and exceed sales targets. Received two Standing Ovation Awards for exceptional Customer Service.

ANCILLARY SALES SUPPORT/PROPOSAL SPECIALIST

Aetna/CVS Health. Atlanta, GA Jun 2018 - Oct 2023 LONG-TERM DISABILITY SENIOR ABILITY ANALYST

The Hartford. Alpharetta, GA Mar 2010 - Aug 2016 1. Customer service

2. Communication

3. Problem-solving

4. Organization

5. Relationship-building

6. Sales techniques

7. Product knowledge

8. Computer skills

9. Attention to detail

10. Time management

Managed customer inquiries, ensuring timely and accurate responses to support sales efforts.

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Collaborated with various departments to ensure seamless delivery of ancillary services to clients.

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· Cultivated relationships both within and outside company.

· Implemented New Sales for a smooth turnover to the Account Manager.

· National Account for 1 year.

· Southern Region Accounts for 3 years, (including DBO and Premium Waiver).

· Priority Accounts 2 years, (including DBO and Premium Waiver). Conducted thorough review of medical records to determine eligibility for disability benefits.

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Collaborated with medical professionals to assess functional limitations and vocational capabilities.

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Utilized knowledge of disability laws to make fair and accurate benefit determinations.

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Provided exceptional customer service by addressing inquiries and concerns regarding disability claims.

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SHORT-TERM DISABILITY INTAKE ANALYST II

The Hartford. Alpharetta, GA Oct 2007 - Feb 2010 EDUCATION

B.S. FAMILY AND CONSUMER SCIENCE

Liberty University. Lynchburg, VA Aug 1997 - May 2001 REFERENCES

Angela (Angie) Tillotson:

Aetna/CVS Health

Supervisor Ancillary Sales Support

ph. 870-***-****

Michael Barski:

Aetna/CVS Health

Ancillary Sales Rep

ph. 770-***-****

Karolina Vereen:

The Hartford/Bank of America

Colleague/Supervisor

ph. 770-***-****

· Mentored new and developing analysts.

Active participation within Diversity & Inclusion and VISION (employee engagement committee).

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Conducted thorough intake assessments to determine eligibility for short-term disability benefits.

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Reviewed complex medical documentation to make accurate benefit determinations within strict timelines.

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Collaborated with internal teams and external stakeholders to ensure timely claims processing.

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Utilized strong communication skills to provide outstanding customer service and support to claimants.

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· Handled high call volumes, help line and tax unit questions.

· Trained and Mentored new hires.

· Substituted as Manager on Duty.

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