Administrative Assistant Customer Service

Jean Howie

** ******** *****

New Castle, DE ****0

Mobile - 302-***-****

***********@*****.***

OBJECTIVE:

A competent and capable Administrative Assistant seeking full time employment QUALIFICATIONS SUMMARY:

Professional Administrative Assistant who is proficient, driven and backed with over fifty productive years with New Castle County Government. Experienced with and possess strong written and communication skills, Microsoft Office and internal office software computer skills, exceptional organizational skills while maintaining confidentiality, robust time management capabilities, interdepartmental/public correspondence and exceptional customer service abilities. Highly organized, detail oriented, team and client focused. Able to multitask and work systematically in a fast-paced office environment, solve problems independently and work efficiently with individuals of all levels

EXPERIENCE:

Shupe’s Custodial 6/2020 – Present

Custodian

Maintained housekeeping services for multiple office buildings including dusting, mopping, vacuuming, trash collection and cleaning supplies ordering New Castle County Government 12/8/1969 – 2/2/2023

Administrative Assistant, Customer Service, Payroll Assistant

Progressed from data entry to Administrative Services while learning the skilled trade in Risk Management and Information Systems

Responsibilities included word processing, spreadsheet creation, mail sorting, answering office phone lines, assisted with office management, maintained files and records and accounts receivable

Risk Management responsibilities comprised of maintaining complex management of senior leaders’ calendars, internal event management, travel arrangements and expense processing, new hire onboarding and administrative assistance to senior leaders

Land Use Department responsibilities embodied high level administrative services, such as, managing potential employee applications, permit fees collection, records management using the internal electronic system, license and permit distribution and provided customer service to all clients while answering all questions regarding building and zoning

Customer Service, Payroll Assistant

Information Systems Department responsibilities comprised of payroll data management and assisted with payroll policy, new hire documents management including tax documents and benefits

Chaffin’s Cleaning Service 8/2002 – 7/2019

Custodian

Maintained housekeeping services for three buildings including dusting, mopping, vacuuming, trash collection and cleaning supplies ordering Boscov's Department Store 6/1996 – 7/2002

Sales Associate

Customer service, register and merchandise management Discover Card Services 5/1988 – 9/1996

Senior Collections Representative

Inbound/outbound calls, managed past due payments and data entry EDUCATION:

Howard High School 1969-Graduated

Diploma

References Upon Request

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