Customer Service Shift Manager
Resume:
MICHELLE ABRAHAM CASTRO
ROSARIO
S U MMARY
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
E X P E R I E N C E
Shift Manager
Tropical Juice Bar Union City, NJ May 2023 - Current Chef De Partie
Mr.exquisito Bloomfield, New Jersey June 2023 - October 2023 Maintenance Assistant
Viv lavi Brooklyn, NY November 2022 - June 2023 Developed and maintained positive working relationships with staff, customers, and vendors.
Monitored store operations to ensure compliance with company policies and procedures.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Provided coaching and guidance to team members when necessary to improve performance.
Assisted in resolving escalated customer service issues in a timely manner. Supervised and trained kitchen staff to ensure quality standards of food production.
Organized the daily mise en place in order to prepare meals efficiently. Maintained accurate records of stock levels, ordering new ingredients when needed.
Monitored food preparation techniques to ensure that high-quality products were served consistently.
Ensured that all necessary equipment was available and properly functioning before service began.
Adhered to health and safety regulations while preparing food items in the kitchen area.
Inspected buildings and other structures to determine functionality of systems and detected malfunctions.
Maintained records of all repairs completed in a logbook for future reference. Conducted preventive maintenance on machinery to ensure optimal S K I L L S
Delegation capabilities
Customer service focus
Supply Ordering
Inventory Control
Team Development
Workplace Safety
Scheduling expertise
C O N T A C T
*****************@*****.***
Union City NJ
E D U C A T I O N A N D
T R A I N I N G
High School Diploma
Liceo Vespertino Socorro Sanchez,
Republica Dominicana
Some College (No Degree)
Instituto Tecnológico Superior
Comunitario, Republica Dominicana
performance.
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