Customer Service Representative
Resume:
Cynthia Hanna
Charlotte, NC *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
CEM Corporation - Matthews, NC
April 2021 to Present
Input new order request and manage modifications and cancellations for both manual and electronic process. EDI/EMAIL/PHONE/FAX. Provide quotes, pricing, availability on parts,status of orders, and invoice inquires. Prepare documents and labels for shipment. (Domestic and International)
• Ensure appropriate delegation of authority is documented and followed and perform all duties incompliance with domestic and international. (Aces, Pitney Bowes)
• Facilitate actions between multiple departments to meet customer specific needs
• Inform sales representatives of current customer activity and order statuses as appropriate. Set up new accounts.
• Communicate proactively with customers to ensure that orders are entered accurately. Communicate with CLT (Schenker), FedEx, DHL, UPS carries etc.. regarding delays, call-tags, shipping documents, flight details.
• Cross-train and provide backup for other customer service team associates as required domestic and International territories.
Benefits Specialist
Lash Group - Fort Mill, SC
November 2019 to February 2021
• Verifying patient insurance benefit information.
• Triages cases with missing information to appropriate program associate.
• Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options.
• Identifying any coverage restrictions and details on how to expedite patient access.
• Documenting and initiating prior authorization process and claims appeals.
• Reporting any reimbursement trends or delays to management. Customer Service Representative/Accounts Receivable Kaplan Early Learning Company - Lewisville, NC
May 2016 to September 2019
Assist customers via email,live chat, fax, or by answering incoming calls using a ACD line (50+ calls) regarding placing orders, status of orders, adjusting orders, invoices, returns, deliveries and assisting with payments. Contact customers regarding NLA items, send backorder report, offer substitute item, upsell items, create RMA, billing worksheets, process credit memos. Handle multiple responsibilities and meet deadlines in a given time. Prepare spreadsheet for monthly territory report. Assist with marketplace Amazon, Walmart, Eba, and jet com regarding orders via email. Expedite orders. Work with other departments and LTL carriers along with UPS/FEDEX with status of deliveries or updates of addresses.. Customer Service Representative
Samson Marketing - High Point, NC
September 2012 to May 2016
Answer incoming calls..take orders via phone email fax..over all consumer orders and payments international and domestic..resolve any discrepancies with orders..communicate with internal departments warehouse and vendors.
Dispatcher/Customer Service/ AR/AP
Corsicana Bedding - Greensboro, NC
March 2006 to September 2012
Answer incoming calls assist with counting payments from truckers, schedule truck routes, make labels, copies, and send fax. Resolve discrepancies with timecards and printout checks. Received daily payments from drivers and account for money received from customers and make deposits. Education
High school or equivalent
Parkland High School
Skills
• Microsoft office, Lotus Notes, SoftPro, OHM, CSPI, AS400, ACT, SAP, SIMS, ORACLE, SAGE, YARDI, PEOPLESOFT, Rf scanner, WMS, filing, Data Entry, Multi-Copier, Labeler, LTL, Elliott, (4 years)
• Peoplesoft
• Customer Service
• CSR
• Customer Care
• Call Center
• Data Entry
• Microsoft Office
• Receptionist
• Payroll
• Word
• Administrative Assistant
• Outlook
• MS Office
• Accounts Receivable
• Microsoft Excel
• Customer Support
• Patient plus (Less than 1 year)
• Fusion (Less than 1 year)
• Salesforce (Less than 1 year)
• Live Chat
• Yardi (6 years)
• Property Management (3 years)
• Property Leasing (4 years)
• Microsoft Word
• Microsoft Access
• Interviewing
• Fair Housing regulations
• Account Reconciliation
• Document Management
• Accounting
• Elliott (1 year)
• Microsoft Dynamics 365 (1 year)
• Pintney Bowse (2 years)
• EDI orders (3 years)
• SharePoint (2 years)
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