IT / Customer & Product Support / Communication Skills

Michelle Neal

Information Technologist with professional

experiences in Software Engineering and

Customer/Product Support and strong

communication skills.

Experience Education

**/**** – 05/2024

Tutor Johnston County Public Schools, Smithfield NC Worked with K-5 students in small groups in English Language Arts, Math, and academic areas as necessary. Facilitated lessons to enhance student knowledge. Communicated with staff regarding student progress and concerns.

10/2016 – 12/2023

Business Liaison RTI, Raleigh NC

Interacted with key decision makers across the country to gain participation to update a national US DOL database (O*NET). Analyzed data and gave extraordinary attention to detail while adhering to strict research methodology. Documented results using content management system (CMS).

11/1995 – 01/1999

Software Engineer II Tekelec, Inc., Morrisville NC Served as Feature Engineer, then Team Lead Engineer for Local Number Portability (LNP) projects for the database administration of a telecommunications switching system. Designed, coded, tested, maintained proprietary software. Lead and participated in software review meetings. Collaborated with colleagues throughout SDLC process. Wrote, edited feature documentation and test plans per project design, requirements, and testing specifications.

09/1993 – 10/1995

Software Engineer II Memorex Telex Corp, Raleigh NC Designed, tested, maintained software for IBM 3270 LAN client- server application, serving as Team Lead Engineer and later as Feature Engineer. Assisted in the release of software. Provided telephone support to customers for software installation and use.

01/1992 – 08/1992

Technical Support Representative IBM, RTP NC

Provided timely electronic call support for OS/2 Comm Manager. Supported field systems engineers and their respective customers. Resolved issues regarding software installation and use.

B.S. Computer Science

North Carolina State University

Skills

• Detailed-oriented

• Data collection & data entry

• Data analysis

• Critical thinking

• Research

• Written & verbal communication

• Writing & Editing

• Refusal conversion

• Software Development Life Cycle

• Project management

• Leadership

• Customer support

• Product support

• Teaching & training

• MS Windows, C/C++, Unix

• Word, PowerPoint, Visio

Contact

919-***-****

**********@*****.***

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