Technical Support Salt Lake

SCOTT M. PETERSEN

Midvale, Utah 801-***-**** *************@*****.*** www.linkedin.com/in/apocrypher

SUMMARY

An analytical and solutions-oriented senior IT administrator, with experience in programming, troubleshooting, robot engineering, diagnostic testing, system administration, network administration, technical support, networking, and server management. Driven to ensure stability, integrity, and efficiency of operations for information systems that support core organizational functions. Skilled at monitoring, maintaining, supporting, and optimizing networked software and associated operating systems. Capable of monitoring system performance and configuring new software and hardware.

CORE COMPETENCIES

Microsoft Office, Windows, Mac OS X, Biotech Software

Excellent Verbal, Written Communication, and Interpersonal Skills

Ability to Work Under High-Stress Situations, Using Experience and Flexibility in a Changing Environment to Deliver Intelligent and Reliable Solutions in the Most Efficient Way

Organizational and Analytical Skills, Ability to Prioritize

Strong Technical Research and Technical Problem-Resolution Skills

EXPERIENCE

MYRIAD GENETICS, INC. Salt Lake City, Utah

IT Desktop Administrator 2000-2022

Provided comprehensive technical support in areas of programming, advanced troubleshooting, and robot engineering.

Serviced end-users that involved patented diagnostic tests for breast, ovarian, and prostate cancers.

Provided support for billing and customer services.

Worked and troubleshot diagnostics program, offering new and improved ways of implementing successful treatments for cancers.

ADDITIONAL EXPERIENCE

UNIVERSITY OF UTAH, Salt Lake City, Utah, Network Systems Administrator, 1995-2000. Supported university student registration and admissions, including academic advising and counseling services. Provided support for mixed environments of Novell, Microsoft, and Cisco products.

EDUCATION

UNIVERSITY OF UTAH, Salt Lake City, Utah

B.A., History

CERTIFIED CAREERS INSTITUTE, Salt Lake City, Utah

Novell Network Architecture

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