Customer Service Technical Support

Maxine Gurney Burson

Palmetto, GA *****

*************@*****.***

678-***-****)

Enthusiastic, Capable, Organized, and Motivated Individual Work Experience:

Certified Professional Hypnotherapist

November 2016 to Present

Helping clients improve their lives by improving motivation, self confidence, overcoming phobias, overcoming negative habits and addictions, improving mental health and emotional wellness

Vacation Property Owner/Manager

Panama City Beach, FL March 2015 to

Present

Providing excellent customer service for guests renting my vacation home Technical Support Advisor and Technical Support Supervisor Kelly Services/Apple July 2012 to March 2015

Responsibilities:

-Helping customers via phone, chat, email, and remote access

-Finding solutions to escalated technical issues

-Resolving escalated issues for customers to ensure customer satisfaction

-Researched and found solutions to complicated emerging software and hardware issues

-Employee coaching and training

Customer Service Representative and Shift Manager

Blockbuster Inc.

09/01/2002 - 04/29/2011

Peachtree City & Newnan, GA

Responsibilities

-Meeting sales goals and making sure customers were happy their experience

-Resolving any issues or customer concerns

-Training and coaching new employees

-Anticipating what a customer or fellow employee needs and helping them in any way I could

-Managing thousands of customer accounts

-Scanning and recording inventory of merchandise daily, monthly and yearly

-Working with employees in a fast-paced team environment

-As a manager I lead by example and encouraged team work to help us meet goals and ensure customer satisfaction

-I did paperwork and account maintenance

-Managing displays and merchandise

-I managed money and banking

-Key holder and assistant store manager

During my time at Blockbuster, I was recognized many times for making and exceeding sales goals and providing good customer service. I was "Employee of the Month" on many occasions for sales and customer service. I received bonuses for meeting and exceeding sales goals. I have been recognized by fellow employees, managers and customers for my excellent customer service skills, account management, problem solving and issue resolving abilities. Education

Certification in Professional Hypnotherapy

Atlanta National Hypnotherapy Institute - Marietta, GA 2016 Bachelor of Arts

University of West GA - Carrollton, GA

2009

Diploma

Starr's Mill High school - Peachtree City, GA

2002

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