Customer Service Data Entry
Resume:
R
Michelle
Rosales
michelled****@yahoo.
com
Houston, TX 77084
SUMMARY
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLS
Payment Processing
Customer service excellence
Data Entry
Cash Handling
Scheduling appointments
Front office administration
Credit and collections
Training and Orientation
Reliability
Organizational Skills
Multitasking
EXPERIENCE
Service Administrator
Houston, TX
Culligan of Houston/ Jun 2023 to Current
Responsible for ensuring accuracy of all data entered into the system. Provided administrative support to service team by preparing and maintaining records, documents, and reports.
Assisted customers with their inquiries in a professional manner. Scheduled customer appointments for the service team according to established procedures.
Answered incoming calls from customers regarding technical inquiries and services. Maintained accurate inventory of parts used in service operations. Performed data entry tasks into various databases including customer contact information.
Analyzed customer feedback surveys to identify areas needing improvement in customer service delivery.
Generated weekly, monthly, quarterly summary reports on key performance indicators. Customer Service Representative
Houston, TX
Culligan of Houston/ Mar 2016 to Jun 2024
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered inbound calls, chats and emails to facilitate customer service. Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Resolved customer complaints promptly and efficiently. Surpassed sales goals through implementation of successful marketing strategies. Dispatcher Clerk
Houston, TX
ARS Rescue Rooter/ Apr 2015 to Mar 2016
Collaborated closely with dispatch team members to ensure timely arrival at destinations.
Worked with dispatch to update routes and inform customers of delays. Organized, planned and monitored the dispatch process in order to meet customer requirements.
Reported any issues or incidents encountered on route to dispatch personnel. EDUCATION AND TRAINING
GED
University of Houston Jul 1989
Houston, TX
ACCOMPLISHMENTS
3 QUARTER AWARDS FOR MOST WARRANTIES SOLD FOR PRODUCTS.
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