Client Services Store Manager

KEVIN KIEWEL

Saint Paul, MN *****

************@*****.*** / 612-***-****

SUMMARY

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

SKILLS

Project Reporting

Calculations and Specifications

Site Inspection

Project Planning

Effective Communication

Project Maintenance

Project Scheduling

EXPERIENCE

Damage Prevention Specialist / USIC Locating Services - Minneapolis, MN 05/2014 - 05/2023

Inspected vehicles and equipment and completed basic repairs.

Worked collaboratively with contractors and engineers to ensure compliance with plans and specifications.

Continually developed job skills and improved overall knowledge by attending seminars and trainings.

Prepared reports and other documents for engineers.

Interacted and effectively collaborated with engineers and land surveyors on infrastructure projects.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Assisted with customer requests and answered questions to improve satisfaction.

Store Manager / Blue Ribbon Bait & Tackle - Oakdale, MN 03/2004 - 02/2014

Trained and mentored associates to teach daily tasks and procedures.

Monitored inventory, cash and payroll processes to keep location running smoothly.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Staged merchandise and stocked sales floor to stimulate impulse sales.

Managed visual merchandising, maintaining standards and elevating customer experience.

Improved profitability by executing daily, weekly and monthly floor plan changes.

Coached, managed and developed teams to provide exceptional service and achieve sales goals.

Effectively managed inventory controls and re-orders within budget guidelines.

Implemented campaigns and promotions to help with developing goods and services.

EDUCATION AND TRAINING

Associate of Arts: Interactive Media Design 01/2007

Minnesota School of Business - Minneapolis, MN

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