Customer Service Representative

SITA RAMA LAKSHMI KASTURI

CUSTOMER SERVICE ASSOCIATE

P

210-***-****

E

**********@*****.***

A

San Antonio, Texas, USA

PROFILE

EDUCATION

Dedicated Customer Service Representative with 1 year of experience in providing exceptional customer service and support.

Skilled in communication, multitasking, and mediation. Proficient in Microsoft Office and adept at troubleshooting.

Proven ability to work effectively in a team and resolve conflicts.

Eager to return to workforce and leverage my skills to ensure customer satisfaction and contribute to the success of the team.

Master of Computer Applications

Osmania University

Hyderabad

2008 - 2011

KEY SKILLS

CUSTOMER SERVICE

COMMUNICATION

MULTI TASKING

PROBLEM SOLVING

STRONG TEAM PLAYER

TECHNICAL SKILLS

MICROSOFT OFFICE

SQL

AWARDS

BEST PERFORMER AWARD

EXPERIENCE

Dec 2011 – Nov 2012

Technical Support Associate, Tech Mahindra, India

As a Customer Service Chat Support at Tech Mahindra, I effectively provided customer service through chat support.

I handled customer inquiries, resolved issues, and ensured a positive customer experience.

My initiative and problem-solving abilities allowed me to address complex customer queries and provide satisfactory solutions.

I also contributed as a valuable team player, consistently maintaining effective communication and time management skills.

Effectively provided customer service through chat support, handling inquiries and resolving issues.

Addressed complex customer queries with initiative and problem-solving abilities.

Consistently maintained effective communication and time management skills.

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