Customer Service Representative
Resume:
Julie E Tibabuzo
Huntersville, NC 28078
Cell: 980-***-**** *********@*****.***
QUALIFICATION SUMMARY
Accomplished professional with more than 15 years experience as a Customer Service Representative, community development, and resident relations. I am looking to secure a remote position within a progressive company that encourages both professional and personal growth. I have exceptional interpersonal, verbal and written communication skills. Proficient with Microsoft Office. My key capabilities include:
Customer Service
Energy Protection
Sale of Residential Solution Plans
Web Support Dept.
Use of SAP software for billing
Financial Reporting
Accounts Payable and receivable
Recruiting and retaining quality staff
Managing suppliers and contractors
Overseeing required maintenance
Resident relations and retention
Strong marketing strategies
Maintaining a high occupancy rate
Customer complaints
Microsoft Office, Outlook, Teams and Zoom
EXPERIENCE
DUKE ENERGY, Charlotte, NC. Worked on site for a while, then worked at home the majority of the time, (2018 - 2023)
Senior Customer Service Call Center Representative
Assist customers with their electric bill, handled complaints, took payments and inquiries, adjusted their account if needed and accurately documented on their account.
Start and Stop electric service.
Created work order if needed.
Web Support Dept.
Energy Protection Dept.
Sold Residential Solution Plans such as Home Wire, Water Heater and Surge Protection
Use of Microsoft Office, SAP CRM software and Avaya call agent software to handle calls.
CONVERGYS, Charlotte, NC, (2016 – 2018)
Customer Service Representative for OnStar Navigation for GM vehicles
Worked in the Welcome Dept. for customer’s who just purchased a new vehicle.
Guided the customer on how to use OnStar and all the features it has.
Also gave direction destinations if needed.
Offered Wi-Fi Plans for their vehicle and gave the price options.
THE NEWTON GROUP ESA, Grand Rapids, MI (2011 - 2013)
Elite Sales Associate
Developed warm leads for the company’s potential business prospects.
Consult with clients to evaluate their needs and determine best options.
Utilize outbound calling for market research.
Use of the company’s own web-based CRM VoIP software for interacting with clients.
STEWART RESPONSE GROUP, Portland, ME (2009 - 2011)
Customer Service/Sales Representative
Take inbound calls for products and services using Five9 call center software and headset.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Upsell membership programs and other products to the consumer using proven marketing techniques.
SOUTHWOOD REALTY, Gastonia, NC (2001 - 2009)
Property Manager
Managed a 368 unit apartment community in Concord, NC and later a 200 unit community in Huntersville, NC
Responsible for supervising, planning and coordinating all phases of the property, including budgeting and fiscal management.
Recruiting and retaining quality staff.
Development of marketing strategies to include both prospective clients and resident retention.
Implemented decisions that helped achieve the owner’s objectives.
Awarded manager of the year on more than one occasion for achieving and maintaining 100% occupancy.
Proficient with MRI Property Management Software.
EDUCATION & RELATED TRAINING
CPCC Community College, Charlotte, NC (2001 - 2002)
IUPUI University, Indianapolis, IN (1989 - 1991)
Business Administration
LIHTC and HUD training, fair housing and marketing seminars
Certificate in Property Management from York Technical College
South Carolina Property Management License
Proficient with MRI, AMSI (Infor) and Rentroll property management software.
Contact this candidate