Follow Up Information Technology
Resume:
Jason Mobley
Aurora, CO *****
********@*****.***
Technology.
Work Experience
IT Desktop Technical Analyst
OIT(James Vanhoutan)-Denver, CO
February 2018 to Present
• Monitor and follow up on incidents/problems/change orders in the Deskside queue.
• Follow up on resolved/closed tickets to ensure customer satisfaction.
• Provide support for hardware and software issues over the phone, in person, and/or remotely.
• Provide resolution and assistance for current operating systems (Microsoft Windows 7 and Windows 10/11).
• Deploy new or rebuilt computers based on OIT and agency security and operational policies.
• Enterprise Configuration Management Tool platform installations:
• DVD based installations
• Ghost based imaging installations
• Support desktop, laptop, and tablet users and solve problems with Microsoft, Adobe, Java, and other software in the production environment.
• Provide answers to end-users by researching answers; provide training, and guiding users through corrective steps by direct assistance.
• Respond to and correct printer-related issues. Sustains, troubleshoots, monitors, and upgrades various network printers and plotters at local and remote locations. Administers and configures printer monitoring software:
• Networked
• Local
• Print Server Management
• Collaborate with the Network team to connect leased Multi-Function Printers to the network and configure scan to email functionality.
• Manage asset information systems:
• Record new systems
• Remove and surplus retired systems
• Provide input to maintain inventory of hardware/software and printers
• Receive and/or logs service incidents into the ticketing system.
• Reassign incident tickets related to other Information Technology Groups for further support.
• With manager approval, may assist other Information Technology teams (Security, Server, Network, Voice, etc.) with some additional duties if the Deskside individual is based where no physical server/network/voice people reside. Examples include:
• Network troubleshooting
• File Server Management
Service Desk Technician
SAIC(Adecco)Bryan Jackson-303-***-****
July 2017 to October 2017
· Technical Troubleshooting
· Chrome
· McAfee
· Using Service Now to create tickets
· Used technical, analytical and communication skills to accurately identify user needs and provide effective solutions.
· Responsible for maintaining a high level of customer satisfaction
· Maintain excellent communications with user and logging of issues in ticketing system.
· Document all issues and generate reports detailing common problems and error trends. Service Desk Technician
IBM (Kelly Services) Kelly True-215-***-****
October 2015 to July 2017
· Technical Troubleshooting
· IE
· Mozilla
· McAfee
· Active Directory
· Networking
· Hardware /Desktop/Laptop/Tablets
· Software/Windows /Unix/Office/Outlook
· Provided level 1 and 2 technical support for 150+ users. Ensured quick resolution of user concerns and escalated more complicated issues to helpdesk managers or second level teams.
· Awarded Perfect adherence
Chef / Waiter / Night Guard
BrookDale Living Community-Boulder, CO
March 2011 to May 2013
· Preparing breakfast, lunch, dinner.
· Serve as a concierge and building security.
Security Guard
Denver Service Security-303-***-****
January 2011 to March 2011
· Monitor, patrol and report suspicious activity.
Assistant Manager /Supervisor/Food Service
United States Army-Colorado Springs, CO
September 1999 to January 2011
· Knowledge in nutritional values for meal preparation and serving.
· Knowledge in portion and control standards.
· Knowledge of and use of technical procedures; baking, cutting, seasoning, frying, steaming, braising, boiling, simmering, and sautéing.
· Knowledge of maintaining high quality standards
Education
Bachelor of Science in Software Engineering
University of Phoenix - Westminster, CO
May 2013 to October 2015
Associate of Computer and Electronic Engineering Technology in Computer and Electronic Engineering Technology
ITT Technical Institute
June 2011 to March 2013
Skills
• Summary of Qualifications
• Java Programming(Educational)
• C & C# Programming(Educational)
• HTTP/CSS(Educational)
• .NET(Educational)
• Database Concepts
• Windows XP/Vista and Windows 7/Linux/Unix
• Service Desk Manager(Ticketing program)
• Skilled communicator, able to successfully work with a wide range of end-users to diagnose and resolve complex technical issues.
• Microsoft Office Suite
• Exceptional troubleshooting and problem-solving abilities
• Dependable and Punctual
• Hard-working
• Tivoli Ticketing system
• Extensive experience setting up
• installing
• and repairing desktops
• laptops
• printers
• modems.
• Help Desk
• Active Directory
• Operating Systems
• ServiceNow
• LAN
• Technical Support
• Windows
• Microsoft Office
Military Service
Branch: United States Army
Service Country: United States
Rank: Specialist
September 1999 to January 2011
food service professional
Commendations:
Honorably discharged
Additional Information
No Work full time student May 2013-October 2015
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