Customer Service

Location:

Milton, FL

Posted:

June 20, 2024

Contact this candidate

Resume:

Lyndsie Gail Jackson

Milton, FL *****

Phone: 850-***-****

E-mail: *******.*******@*****.***

Objective

I am looking for a job that I can be challenged with, and I say that because I enjoy work. I do not like to feel bored or that there is something left undone or I have not completed everything to the best of my ability. I am a very personable person and can get along with anyone, but I also know when it is time to get to work. I believe I can bring a lot to the table and have the qualifying skills. I would love to be able to contribute to your facility. I also love to learn and in

instances where I do not know what to do, I have no problem listening and taking direction. I think I would be a great candidate for the job and look forward to contributing to your facility if given the chance!

Summary of Qualifications

I am able to solve complex problems in a fast paced environment. I also have exceptional interpersonal skills. I enjoy what I do and catch on fast when there are new challenges presented to me. Organization is one of my strong points and I think it is a must in any facility. I work well with the computer and am a fast typist. I have been cross trained in departments so that if there is any problems or we are shorthanded I can always help out. Working in a medical facility has already helped me become more knowledgeable of situations that could arise and how to handle them and I do not think that one person can know everything, there is always room for more knowledge. I work well under hectic and fast paced situations and prefer to stay busy.

Work Experience

Food Service Clerk/ Cook Supervisor (3/2022 – 3/2023)

Blackwater Correctional Facility

5914 Jeff Ates Rd

Milton, FL 32583

Supervisor: David Knudsen 850-***-****

Entered production information into our program and filed properly. I made sure that diet and religious program recipients were correct as well as their living quarters. Twice a week I assisted in putting together a food truck order for the compound and placing it into the system for delivery. When the deliveries were made, I entered in the I information and data into our program to reflect the cost and amount of food that was received. At the end of each month I enter the inventory into our system and put together and send out numerous reports to various recipients within our organization. I help put together our inmate schedule and assist in making sure everyone is present that should be, and if not then I call to have them brought in to work. Supervised inmates to make sure they were completing their jobs as instructed and according to guidelines. I have done ACA and QCP for the company as well as getting everything organized and ready for in house inspections.

Eligibility Representative (9/2017 – 9/2018)

Santa Rosa Medical Centre

6002 Berryhill Rd

Milton, FL 32573

Supervisor: Cindy Canello 850-***-****

Worked with patients that were without insurance to help get them registered for Medicaid.

During open enrollment, we helped clients enroll in the Affordable Care Act as well. We sent patients bills to Medicaid for processing and assisted in helping them to meet their SOC. I also worked with social workers at the hospital to be help get emergency Medicaid for patient that were in critical condition, as well as medicare when they were deemed disabled. In some situations, we helped obtain insurance for entrance into nursing facilities.

Veteran Caregiver (10/2013 - Present)

Veteran Affairs

790 Veterans Way, Pensacola FL 32507

Supervisor: Beverly Bartley 850-***-****

I tend to my disabled husband and perform daily life routines for him so that he can function better during the day.

Call Center Supervisor (2/2009 - 6/2011)

Twinspires a Churchill Downs Corporation

801 Corporate Dr. Lexington KY 40503

Supervisor: Shirl McConville 877-***-****

Started out as a customer service rep to which I moved up to a lead rep. in one month. After that I worked in accounting for Brisnet (horse,jockey,trainer information and billing). I did both for the company daily. After a year I was promoted to Supervisor. Helped with scheduling for big races, bank deposits, dealing with VIP customers, helping out irate customers, managing the call center, etc. I would have stayed with the company, but I made the choice to move closer to family.

Medical Records/ Analyzing (9/2007 - 1/2008)

Good Samaritan Hospital

310 S Limestone, Lexington KY 40508

Supervisor: Sherri Brown 859-***-****

I mostly analyzed ER encounters on a daily basis, made corrections in

the computer for the encounters that were not signed or completed and notify the doctors, as well as copied records for patients and/or other facilities. In the evenings I would run dictation to the charts of the correct patients.

Medical Records/Clerk (9/2006 - 8/2007)

Bibb Medical Associates

208 Pierson Ave, Centreville AL 35042

Supervisor: Carol Hanks 251-***-****

I schedule appointments as well as handle all record request from

patients, medical facilities, and legal offices, whether it be receiving them or mailing/faxing them. I also work with entering charges and write-offs. On certain occasions I work in the ER and enter orders for XRAY and LAB. I have dealt with insurance and filing it as well as coding for patient's diagnosis

Substitute Teacher (8/2006 – 8/2007))

Board of Education, Centreville, AL

I substitute at the surrounding schools when they need me. I also do light work at the schools such as filing, typing up documents, and copying documents or worksheets for them.

Education

Some College

University of Kentucky

Some courses at Lexington Community College in business.

I plan on taking night classes next semester to work towards getting my degree in Business

References

David Knudsen

Director of Food Service for Blackwater Corrections

5914 Jeff Ates Rd

Milton, FL 32583

Phone: 850-***-****

Alt Phone: 850-***-**** ext 408