Customer Service Representative
Resume:
Shalaine Jones Ol
Hi: 973-***-****
Shalaine740 gmail.com
Summary
Flexible customer service with 5 years of sucaess in resolving customer concerns and
inquiries. Skilled at accurately documenting call details, preparing reports and organizing
documentation. Well-versed in providing helpful answers and relevant information to retain
clients
Skills
© Innovative lesson planning © Interactive teaching/learning
© Excellent classroom management © Active listening
© Critical thinker © Creative lesson plan development
© Motivating students
Experience
March2015 New Horizon Learning Center Lodi, NJ
to Teacher
Current © Created lesson plans in accordance with state curriculum and school-wide curriculum
standards
© Created and enforced child-based hands-on curriculum to promote student interest
and receptive learning
June 2014 Loyal 9 Garfield, NJ
to Customer Service Representative
August 2015 © Reviewed customer data to assess current issues and determine potential solutions
© Collected customer feedback and recommended procedural or product changes to
enhance future service delivery
© Consulted with customers to determine best methods to resolve service and billing
issues
© Informed aistomers about billing procedures, processed payments and provided
payment option setup assistance
September 2006 Lodi Police Department Lodi, NJ
to School Marshall Crossing Guard
June 2007
Education and Training
Bergen Community Paramuz, NJ
Some College (No Degree): Business Administration And Accounting
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