Support Specialist Data Entry

LUIS E. GRANIZO

San Antonio, TX 910-***-**** ****.*.************@*****.*** Linkedin.com/in/luis-granizo/ SUMMARY

Bilingual, astute, confident aspiring IT professional and US Army veteran of 20 years. Presently hold an active Top Secret Clearance SCI. Gained experience in military intelligence operations using Geospatial Analyst skills but always held a passion for the IT industry. Currently enrolled in the Computer User Support Specialist program at ACI Learning to prepare for an IT focused position. Actively working toward ITIL A+, Network+, and Security+ certifications. SKILLS

Troubleshooting

GIS Analyst

Geospatial Intelligence

Data Entry Management

Operating System

Python

TCP/IP, LAN, WAN, VLAN, VPN, VOIP

Customer Service

Conflict Management

Microsoft Office 365

Fluent in Spanish

GIS Software

Senior-level Leadership and Management

Development

Identify Security Threats

Personnel Management

Equal Opportunity Leader

Network Design

TECHNICAL TRAINING & CERTIFICATIONS

ACI Learning Tech Academy San Antonio, TX

Computer User Support Specialist Program Completion Date: May 2024 Axelos ITIL 4 Foundation Certification In Progress CompTIA A+ Certification In Progress

CompTIA Security+ Certification In Progress

CompTIA Network+ Certification In Progress

PROFESSIONAL EXPERIENCE

Career Break San Antonio, TX

Further Education March 2024 – May 2024

• Pursued a relevant certification course in Cybersecurity.

• Deepened knowledge and skills in the IT field, while preparing for the challenges of a new profession. Career Break San Antonio, TX

Family Responsibilities May 2023 – February 2024

• Prioritized family responsibilities, including raising children.

• Stayed updated on industry trends through online courses and networking.

• Maintained a commitment to continuous learning and personal growth. GEO-OWL San Antonio, TX

Geospatial Production Analyst February 2023 – April 2023

• Produced or conditioned Geospatial data.

• Created maps and contributed to humanitarian assistance, disaster response, policy making, and other vital national and international needs.

• Collected, created, and conditioned Geospatial data from high-resolution commercial imagery for in-demand areas of the world.

MILITARY EXPERIENCE

US Army Fort Drum, NY

Senior Geospatial Engineer Operations SGT March 2020 – February 2023

• Advised the Commanding General and Division staff on Geospatial engineering and imagery intelligence capabilities.

• Supervised and trained over 50 personnel, ensuring their safety and welfare while maintaining a 100% safety weekly record.

• Created tracking systems used to maintain daily serviceability and accountability of over $30 million of intelligence equipment with a 100% serviceability success rate.

• Implemented new procedures to provide quality control of collected intelligent data. Reduced the time from 30 days to two weeks for distribution to the customer.

• Prepared Intelligence data requirements for a leading team of military and civilian professionals to meet requirements in support of overseas-level operations.

• Collected and processed military geographic information from imagery sensors, digital data, intelligence data, and other collateral data sources.

Luis Granizo San Antonio, TX 910-***-**** ****.*.************@*****.*** Linkedin.com/in/luis-granizo/ US Army Fort Sam Houston, TX

Senior Geospatial Engineer SGT August 2016 – March 2020 Served as Operations Non-Commissioned Officer for an Army Service Component Command (ASCC) and Joint Operations Center

(JOC).

• Prepared and briefed daily intelligence operations updates to the commanding general during southern border operations.

• Managed the execution of classified and unclassified messaging using the Army Message Handling System (AMHS) to update classified and unclassified share portals for command daily updates.

• Monitored and maintained a multitude of collective and collaborative tools used to communicate updates of ongoing and upcoming operations for government personnel with the purpose of intelligence analysis.

• Designated as the Army North (ARNORTH) Master Resiliency Trainer (MRT), ensuring 100% success of the unit by training more than 150 Soldiers in Master Resiliency skills. Meeting the Commander’s intent.

• Prepared over 300 intelligence briefs for the Army North Commanding General and staff in support of Hurricane Harvey, Irma, and Maria’s public health and humanitarian missions. Briefs provided a clear picture of the current and future situation.

• Pioneered the first Geospatial Academy for the unit and tested 27 personnel on job-specific tasks supporting the commander’s current and future operations by reducing data collection and analytical time from 30 days to 10 days. US Army Fort Hood, TX

Senior Geospatial Engineer SGT October 2013 – August 2016

• Served as the reconnaissance Sergeant for over 150 personnel.

• Created training storyboards and provided intelligence input to the team members in support of ongoing and future deployments.

• Collected and distributed data for senior command teams’ decision-making process, providing a clear operating picture of the current battlefield.

• Development and instruction of Geospatial training modules during basic and advanced civil information management (CIM) courses for 20 personnel.

• Managed Geospatial redeployment data from five regionally aligned Civil Affairs units serving major U.S. Army commands in Southern Command, Pacific Command, Africa Command, European Command, and Central Command.

• Developed and planned proper training on intelligence equipment utilizing Geospatial working aids and databases for over 10 Geospatial Engineer Soldiers assigned across five geographically separate supporting units. US Army Fort Bragg, NC

Geospatial Engineer SGT February 2007 – October 2013

• Served as a Geospatial Team Leader for over 12 personnel.

• Implemented tracking systems used for the accountability, operation, and maintenance of over $350,000 worth of intelligence unique equipment without loss or damage.

• Trained and developed over 75 personnel for deployment, by providing exceptional training aids, intelligence data and systems. Successfully supporting the commander’s mission requirements for worldwide contingency operations.

• Led a five-man team to deploy to Robins Air Force Base in Georgia during the Military Information Support Operations Print- Medium assessment, with 100% mission and safety success for the future fielding of newly assessed equipment. AWARDS

Meritorious Service Medal (MSM), Joint Service Commendation Medal (JCOM), Armed Forces Service Medal (AFSM), Public Health Service Unit Commendation (PHSUC), 6 x Army Achievement Medal (AAM), 5 x Army Commendation Medal (ARCOM), Iraqi Campaign Medal (ICM-IC II), Global War on Terrorism Expeditionary Medal (GWTEM), Korea Defense Service Medal (KDSM), Joint Meritorious Unit Award (JMUA)

Contact this candidate