Customer Service Operations Manager
Resume:
PROFESSIONAL FOCUSED
NETWORK MANAGER
GLSWW Logistics Sialkot 2018 to April 2024
Oversaw the planning, development, and maintenance of the company's network infrastructure.
Implemented robust security protocols and measures to protect the organization's data and network assets from cyber threats.
Managed a team of network professionals, providing guidance, training, and performance evaluations to ensure a high level of competence and efficiency within the department.
Collaborated with network equipment vendors and service providers to negotiate contracts, source equipment, and maintain cost-effective network solutions.
Continuously evaluated network performance, identifying bottlenecks and areas for improvement, and implemented enhancements to maximize efficiency.
Effectively managed the network department's budget, controlling costs while ensuring the availability of necessary resources for network maintenance and upgrades.
Communicated network status, project updates, and security concerns to senior management and other relevant
stakeholders.
OPERATIONS MANAGER (SELF EMPLOYED)
SAL Cargo 2013 to Present
Led the sales team, developing and executing strategies to increase revenue and expand the client base.
Managed day-to-day logistics and operational activities, ensuring the smooth flow of cargo and timely deliveries. Managed all forms of correspondence, including emails, letters, and phone calls, addressing inquiries and maintaining clear communication with clients and stakeholders.
Cultivated and maintained strong relationships with clients, addressing their needs and concerns to ensure their loyalty and satisfaction.
Identified areas for process improvement in sales, operations, and security checking, implementing efficient solutions to enhance productivity.
Provided guidance and leadership to the sales and operations teams, fostering a collaborative and high-performance work environment.
Ensured compliance with industry regulations, safety standards, and security measures.
Managed budgets and controlled costs within the sales and operations departments while optimizing resource allocation. Addressed and resolved operational and customer-related issues promptly and effectively.
CAREER SUMMARY
Result oriented & experienced Senior Business
Administration-Management Professional
with 15+ years of proven work experience in
Freight Forwarding, Shipment-Cargo
Management, Sales, Marketing, Building
Sales-Marketing Strategies, Customer Service,
Client Relationship and Staff Supervision.
PROFESSIONAL PROFILE
A B I D M A N Z O O R
SENIOR BUSINESS ADMINISTRATION-MANAGEMENT PROFESSIONAL Freight Forwarding Expertise
Shipment and Cargo Management
Sales and Marketing
Strategic Planning
Customer Service Excellence
Client Relationship Management
Staff Supervision and Leadership
Problem Solving
Efficient Negotiator
Financial Management
Regulatory Compliance
Data Analysis and Reporting
Market Research
Technology Proficiency
Continuous Improvement
Excellent Communication
COMPETENCIES
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PROBLEM SOLVER
PROFESSIONAL FOCUSED
MARKETING/SALES EXECUTIVE
AMI Pakistan Pvt Limited 2011 to 2015
Conducted market research to identify opportunities, trends, and customer preferences in the industry.
Achieved and exceeded sales targets through effective lead generation, prospecting, and closing deals.
Cultivated and maintained strong client relationships, ensuring high satisfaction levels and repeat business.
Successfully negotiated pricing, terms, and contracts with clients to secure profitable agreements.
Generated leads through various channels, including cold calling, networking, and digital marketing.
Maintained accurate sales records, tracked performance metrics, and provided regular reports to management. Monitored competitor activities and market dynamics to stay competitive and adapt strategies accordingly.
Maintained in-depth knowledge of AMI Pakistan's
products/services and industry trends to serve clients better. Prepared and managed sales contracts, invoices, and related documentation.
Aligned sales and marketing efforts with organizational goals and objectives.
Ensured adherence to company policies, industry regulations, and ethical sales practices.
ASSISTANT MANAGER
Super Bridge Logistics Dubai - UAE 2005 to 2007
Assisted in managing and supervising a team of logistics professionals, ensuring efficient daily operations. Coordinated and monitored workflow to meet shipping and logistics goals and deadlines.
Maintained effective communication with clients, addressing inquiries, providing updates, and resolving issues promptly. Managed relationships with third-party vendors, negotiating contracts and ensuring timely deliveries.
Tracked and reported key performance indicators (KPIs) related to logistics operations, identifying areas for improvement.
Maintained accurate records and documentation related to shipments, invoices, and compliance documents.
Assisted in resolving logistics-related issues and discrepancies promptly to minimize disruptions.
Prepared and presented regular reports to management on logistics performance and key metrics.
Utilized logistics management software and tools to streamline operations and improve visibility.
CAREER SUMMARY
Result oriented & experienced Senior Business
Administration-Management Professional
with 15+ years of proven work experience in
Freight Forwarding, Shipment-Cargo
Management, Sales, Marketing, Building
Sales-Marketing Strategies, Customer Service,
Client Relationship and Staff Supervision.
PROFESSIONAL PROFILE
A B I D M A N Z O O R
PROBLEM SOLVER
UNIVERSITY OF PUNJAB
Graduate Degree
1988
Government College Sialkot
Intermediate
1984
EDUCATIONAL TRAINING
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SENIOR BUSINESS ADMINISTRATION-MANAGEMENT PROFESSIONAL
PROFESSIONAL FOCUSED
MARKETING EXECUTIVE
TAQ Cargo Sialkot 2000 to 2003
Developed and executed comprehensive marketing strategies to increase brand awareness and drive customer acquisition. Conducted market research and competitive analysis to identify trends, opportunities, and customer preferences. Oversaw marketing budgets, ensuring cost-effective allocation of resources and delivering a positive return on investment (ROI).
Implemented lead generation strategies to acquire potential customers and nurture them through the sales funnel. Utilized data and analytics tools to measure the effectiveness of marketing campaigns, making data-driven decisions for optimization.
Led a marketing team, providing direction, guidance, and performance evaluations to ensure success.
Collaborated with sales, operations, and other departments to align marketing efforts with overall business goals. Developed and maintained strong customer relationships, gathering feedback and addressing concerns to enhance customer satisfaction.
Prepared and presented regular reports to senior
management, summarizing marketing performance metrics and ROI.
CAREER SUMMARY
Result oriented & experienced Senior Business
Administration-Management Professional
with 15+ years of proven work experience in
Freight Forwarding, Shipment-Cargo
Management, Sales, Marketing, Building
Sales-Marketing Strategies, Customer Service,
Client Relationship and Staff Supervision.
PROFESSIONAL PROFILE
A B I D M A N Z O O R
PROBLEM SOLVER
REACH ME
+1 (313)773 - 9194
**************@*****.***
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SENIOR BUSINESS ADMINISTRATION-MANAGEMENT PROFESSIONAL
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