Front Office Assistant

***** ******* ******, *******, ** ***** · 321-***-**** · ****************@*****.***

Rosalyn Diaz

Objective

I would describe my ideal profession as a career that will meet my qualifications and abilities. A career where growth is an opportunity as well as a stepping stone. A successful company and a positive work environment where everyone strives for the best and encourages good work ethics.

Experience

08/2019-06/2020

Orlando Health Corporate Patient Access (Auth Team)

• Obtain authorizations for Diagnostic Testing

• Dealt with all types of insurances including commercial & medicaid

• Had to meet monthly goals & expectations

• Dealt with Doctors offices, referral coordinator as well as patients

03/2018-08/2019

Orlando Health Surgical Group Orlando, FL

Front office assistant, Sr

• Checkout / Check in (when needed)

• collect copay’s, print charts, request referrals/ authorizations for patients from the PCP when needed

• Coordinate appointments / testing (MRI’s, X-ray, Mammograms, Ultrasounds, blood work, office excisions) for General surgery & Breast care patients

• Send and document cardiac & medical clearances for patients being recommended for surgery

• Request authorizations (if request is denied at that point i will try to set up a peer to peer with the provider)

• In charge of calling patients every 6 to 12 months to make sure they follow through with their plan of treatment (ex: patients who have cancer or used to have cancer and need to be monitored)

01/2017- 03/2018 FHMG Lake Mary Pediatrics Lake Mary, FL

Medical Receptionist

• Scheduling patients / dealing with multi system phone lines

• Billing such as patient payments and copays

• Well versed with Athena (New Athena)

• Front desk / checkout

• Well versed in paper charts as well as EMR / HER

• Insurance verifications and authorizations

03/2015- 3/2016 Kissimmee Medical and Wellness Kissimmee, FL

Center

MA/RCA

• I was considered a floater and moved around the entire office.

• I gained experience in handling front desk / front office area,

• Hooked patients on the EMS machine and taught basic rehab (stretching techniques and therapy).

• I dealt with patients medical records such as making charts, organized paperwork, faxes, and new patient’s information.

• I completed all necessary procedures and protocols required to schedule patients for additional tests that the provider ordered such as MRI’s.

• Verified insurance benefits

• Type 40+ a minute

• Used Word and Excel often

I believe this position helped me sharpen my skills not only as an independent worker but also a great team player.

4/2016 - 10/2016 Path Medical Holding INC. Orlando, FL

RCA/RUNNER

• Controlled the flow of the office and assisted patients with one on one therapy.

• Dealt with different modalities such as EMS, Mechanical Traction, Therapeutic Exercise, Neuromuscular re-education, PNF and a variety of assisted stretches.

• Assisted with front office flow when needed which included answering phones and scheduling appointments

• Vitals signs and patient prep

Florida Cardiology Orlando, FL

MA/Extern

• Triage patients for exams and evaluations

• Gathering necessary patient information and updates such as demographics

• Patient vitals

• Obtaining patient test results for providers

• Front office duties such as verifying insurances

• Utilized EHR and EMR

02/2012-07/2013 Everest University Orlando, FL

Work Study / Records department

• I dealt with student charts, records and sending out transcripts

• I answered phones and recorded voicemails

• Worked within EMR / HER

Education and Certifications

03/2014-03/2015 Everest University Orlando, FL

• Customer Service awarded granted by Workforce of Central Florida

• HIV/OSHA education course completion certificate

• Perfect attendance award / presidents list

• 4.0 GPA

References will be furnished upon Request

Contact this candidate