Customer Service Representative
Resume:
Donella Handy
Lincoln, Nebraska
***************@*****.***
Professional Summary:
Seasoned Customer Service Representative with five-plus years of experience. Passionate in helping people have an enthusiastic and friendly experience. Able to show an employer a positive and friendly work ethic with understanding in the workplace. Energetic Hostess with exceptional experience-enhancing customer experiences in a food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations constantly finding new ways to exceed customers' expectations with personalized service. Skills:
● Typing 35 WPM
● Point of Sales
● Google Workspace
● Server Support
● Guest Engagement
● Reservations Management
● Food Running
● Menu Memorization
● Adaptability
● Communication
● Enthusiastic
● Friendly
● Intellectual
Experience:
Granite City Food and Brewery, Lincoln, NE- Hostess May 2022 - August 2022
● Greeted customers in a friendly manner.
● In Charge of seating guests while providing great customer service.
● Answered and monitored phone calls.
● Booked and confirmed reservations in a timely manner.
● Accommodated and managed large parties with efficiency and accuracy.
● Responsible for taking customers orders utilizing excellent listening skills.
● Assisted with arranging and clearing tables.
Popeyes Louisiana Kitchen, Lincoln, NE - Manager October 2019 - January 2021
● Counted and handled the cash register with 100% balanced accuracy.
● Managed and supervised employees.
● Responsible for food preparation.
● In charge of cleaning the dining room .
● Practiced food safety and sanitation.
● Managed the Kitchen and overall process.
DaVinci Pizza, Lincoln, NE - Cashier April 2016 - January 2019
● Counted and handled the cash register.
● Provided great customer service.
● Ensured a friendly atmosphere for the customer.
● Assisted with the kitchen needs excelling in teamwork skills. Education:
Lincoln High School, Lincoln, Nebraska - High School Diploma August 2011- June 2015 Certifications and Training:
Completed a 30 hour job readiness workshop.
Job Readiness Workshop, Lincoln, Nebraska, Certificate June 2023 Community Service -2011-2015
Management training- 2019-2020
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