District Manager Customer Service

Brenda Medeiros Potvin

** ***** **** ******, *******, MA 02702

508-***-****; *******@***.***

PROFESSIONAL PROFILE

A self-motivated and award-winning District Manager with substantial success in the delivery of corporate sales and profitability targets. Experience includes compliance and inventory auditing, merchandising and retail store management. Pays attention to detail, directs multi-site operations, and achieves targets through effective business planning and performance management. Integrates sound leadership, staff development and vendor engagement capabilities and applies a professional and tactful approach to solving complex problems. Collaborates effectively in team settings, cultivates trusted relationships with key stakeholders, and is committed to customer service excellence.

CORE COMPETENCIES

Store Operations

Sales & Merchandising

Compliance & Auditing

P&L Management

Planning & Schedule Management

Multi-Site Operations

Troubleshooting

Problem Solving

Manual Development

Team Collaboration

Stakeholder Engagement

Report Writing

KEY ACHIEVEMENTS

Compliance and Auditing

Carried responsibility for P&L compliance

Developed the Company Managers’ Compliance and Loss Prevention Report

Audited physical inventory and documentation at receiving docks, department transfer areas, and outbound areas

Insured the accuracy of data in company computer systems as well as smooth inventory operations

Collaborated effectively with independent owners as a liaison during a corporate buyout

Merchandising

Liaised effectively with buyers, stores, suppliers and distributors in planning product ranges

Maximized sales by working with visual-display staff and department heads in deciding the display of goods

Merchandiser of the Year 2007

Business Operations

Provided supervision in numerous district stores as required, including store set ups/closings, and inventory

Developed a Company Outreach Program

Delivered training to new Store Managers and District Manager

Set up and troubleshot new computer systems and contributed to the customization of a new program

CAREER SUMMARY

MERCHANDISER

Trend/Premium (March 2017 to 2019)

AUDITOR/MERCHANDISER

CPM-US, Sarasota, FL (May 2004 - Mar 2014) t- 941-***-**** Supervisor Dawn Smith 401-***-****

CPM US creates customized retail service solutions for clients and retail partners.

Foster Grant RI

Claire’s Indiana Supervisor Dawn Smith 401-***-****

STORE MANAGER/DISTRICT MANAGER

Papyrus, Braintree, MA (Oct 1999 - Sep 2003) t- 707-***-****

Papyrus provides social expression and gift products including greeting cards, gift bags, stationery, and journals.

ASSISTANT STORE MANAGER/STORE MANAGER

American Greetings Corporation LLC, Taunton, Wrentham, Braintree, MA (Sep 1997 - Oct 1999) t- 216-***-****

American Greetings Corporation creates and manufactures innovative social expression products. The Company's major greeting card lines are American Greetings, Carlton Cards, Gibson, Recycled Paper Greetings and Papyrus.

EDUCATION

Penn Foster, 2016

Certificate in Accounting, In Progress

Diploma in Bookkeeping

IT PROFICIENCY REFERENCES

Richard Levesque 508-***-****

Microsoft Office:

Excel, Word, PowerPoint, Outlook Michael Racine 508-***-****

Kendra Neto 774 365 30

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