Customer Service Representative
Resume:
Alicia Zimmer
******.********@*****.***
Saratoga Springs, UT
Summary
Customer Service isn't just something you do while you're at work. Its an everyday attitude and personality trait. Every person you come in contact with you are using those skills.
Work experience
Customer Service Representative
Purple - Lehi, UT
June 2023 to Present
Answer incoming calls, assist customers with various issues, i.e, warranties, returns, exchanges, shipping status, placing orders product information. De-escalated customers daily without the need of supervisor.Assisted other teams, such as email and chat when needed. Follow a Quality Assurance phone call flow. Student Advocate
Alpine School District - Eagle Mountain, UT
October 2022 to May 2023
Monitored hallways, subbed classes, helped students reach goals to graduate. Supervised students in school suspension, worked closely with vice principals to help students. Also cross trained in database to work attendance desk when needed. Head Cashier
The Home Depot - American Fork, UT
May 2022 to September 2022
Opened store, filled 28 cash registers, and got them ready for the day, set up daily schedule for employees breaks and lunches. Closed store, deposits from registers, cleaned and assigned employees to clean.
Paraprofessional
Alpine School District - Saratoga Springs, UT
September 2017 to May 2022
Worked at middle school for 2 years with special education students, trained peer tutors to take the special needs children to various classes. Helped with fitness and lunch, also booked field trips and subbed when teacher was gone. Moved to high school and worked for 3 years in the emotional disturbance unit. Walked kids to class, helped kids with work from classes, built all schedules for students, assisted teacher in whatever he asked.
Assistant Manager
Famous Footwear - Lehi, UT
April 2016 to August 2018
Keyed manager, opened and closed store, helped with inventory, 5 stores after hours, assisted Patrons with foot sizes, sales and app
Cleaned and flipped store to match new diagrams sent from corporate. Education
High school diploma
Central High School - Fresno, CA
August 1994 to June 1998
Skills
Early Childhood Education
Special Education
Working with people with developmental disabilities Autism Experience
Cash register
Sales
Customer service
Supervising Experience
Pallet jack
Databases
Administrative Experience
Pricing
Experience with Children
Developmental Disabilities Experience
Organizational Skills
Assistant Manager Experience
Experience Working With Students
Tutoring
Leadership
Classroom Management
Retail Sales
Working with people with autism
Cash handling
Curriculum Development
Childcare
Applied behavior analysis
Behavior Management
Special Needs
Communication skills
Crisis Intervention
Hospitality
Teaching
Management
Quality Assurance
Commercial Cleaning
Typing
Cleaning
English
Hotel experience
Home care
Time Management
Working with people with disabilities
Do you want to add any of these skills?
Do you want to add any of these skills?
Case Management
Math
Social Work
Writing Skills
Toddler Care
Research
Certifications and licenses
Driver's License
Do you want to add any of these?
Do you want to add any of these?
Educator License with Stipulations
Professional Educator License
Food Handler Certification
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