Customer Service Associate
Resume:
Mycah Card
Grosse Pointe Woods, MI 48236
***********@*****.***
Objective
Toobtainachallenging positionwithinacompany where Icanutilizemy knowledgeandskillstoenhancemyworkexperiencefor opportunity growth.I’m also passionate about delivering high quality of service to maintain company reputation
SKILLS
Customer Retention Conflict Resolution Relationship Management Phone Etiquette Rapport Building Inbound/Outbound Calls Communication Ability to work under pressure Decision making Time Management Self-Motivation Leadership Teamwork Conflict resolution Proficient in Microsoft Office EXPERIENCE
Tire Wholesalers, Oak Park - Driver
August 2021 - PRESENT
● Delivery of tires to customers, and maintaining proper paperwork with respect to deliveries.
● Able to maintain good customer relationships during delivery interactions. Amazon, Shelby Twsp - Virtual Customer Service Associate January 2020- August 2021
● Provided post-sale support to customers for retail department. Handled
~50 inbound calls per shift, processing missing items claims, issuing refunds, sending replacement items, answering questions and rerouting calls to appropriate department. Offered concessions to ensure customer satisfaction and retention. Utilized AWS system to track and update customer information.
● Maintained 90% or higher customer satisfaction rating, consistently surpassing 85% standard.
● Garnered positive feedback from callers resulting from ability to quickly resolve issue despite negative experience. Called upon to fill customer service role for Amazon Fresh department; easily transitioned during staff shortage.
Spin, Oak Park - Seasonal Operation Specialist
July 2020- December 2020
● Industrial line worker, Using hand tools and power tools Beachwood Manor, Saint Clair Shores - Caregiver
February 2020 - August 2020
● Provided in-home care for elderly dementia patients. Delivered excellent care and built trusting relationship with patient, enhancing quality of life through personal hygiene support, cooking, cleaning, entertainment and companionship. Administered oral medication to promote patient’s health and well-being.
● Prolonged patient memory and strengthened relationship by providing high-quality care and demonstrating patience.
● Bathing, Dressing, Grooming, Toileting, Feeding
● Transferring to activities
● Transferring to Memory care
Bridgewater Interiors, Warren - Seat Assembler
April 2018- April 2019
● Industrial line worker
● Using hand tools and power tools
Taco Bell, Pinellas Park FL - Food champion/Supervisor/Cashier May 2017- April 2018
● Delivered superior level of service while serving every one. Ensured a clean and welcoming environment while preparing food. Partnered with store management to address customer needs and preferences. Utilized friendly demeanor to greet customers, answer questions and suggestions on menu. Welcomed customers to the restaurant, created sandwiches to custom specifications and answered customer inquiries. Handled drive through orders and kept operations running smoothly as key team contributor
Ups, Pinellas Park FL - Small Sorter
April 2017- November 2017
● Loading or unloading trailers and package vehicles in accordance with prescribed methods.
● Lifting reaching, bending and stooping required
● Handling several hundreds parcels per hour
● Lifting and carrying boxes up to 70lbs
Busser, Grosse Pointe - Grosse Pointe Yacht Club
April 2015- February 2016
● Promptly greeted guest as they were seated
● Between seating, Promptly cleaned table tops & chairs
● Reset and arranged Tables
MDOT, Detroit - Crew member
June 2014- August 2014
● Painting Park-n-ride
● Performing and maintaining landscaping
● Welding vegetation around guardians and road signs
● Removing litter from major freeways, city parks
● Assisting with erosion-control measures and cleaning culvert outlets EDUCATION
Grosse Pointe North, Grosse Pointe - High School Diploma September 2013 - June 2016
AWARDS
MAC Awards for Track & Field
Volunteer Experience
168 hours of community service at the salvation army References
Mya Hall 313-***-****
Tammie Edwards 727-***-****
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