Customer Service, communication, problem solving, able to work alone

Helene Erale

**** *** *** ** *******, Georgia, **102

678-***-**** *****.******@*****.***

Professional Objective

I am a professional with an extensive background in customer relations, also experienced in financial operations. Previous experience as Certified Medical Assistant and medical terminology. References provided upon request.

Professional Experience

Customer Service Rep/IT Tech 06/2012-07/2023

Apple Work from Home

Passion for customer care

Experienced in high volume calling.

Learned repair techniques for Apple devices, adaptable to new technology.

Implemented solutions for software issues.

Had 97% customer satisfaction rate.

Had 98% issue resolution rate, discovered problem, and resolved.

Enjoyed 2 promotions and 3 raises.

Data Entry 09/2010-05/2012

Galileo Search, Marietta, GA

Imparted my knowledge of job to train employees for the job duties.

Promoting company to perspective clients.

Organized and documented all client and perspective client data.

Use of all Microsoft office equipment.

Interacted with doctors and nurses specializing in infection control.

Improved recruiting by 70%

Relevant Skills

Customer service skills

Empathy for the customer

Attention to detail.

Able to resolve customer issues.

Can work unsupervised.

Worked as CMA in FL

Worked in medical office front and back.

Team Player

Interpersonal skills

Office Practice

Can provide other experience if needed.

Contact this candidate