Customer Service Shift Leader
Resume:
SERGIO
ARREDOND
O
*******************@*****.**
m
Denver, CO 80247
Bold Profile
Proven Cook Shift Leader at International House Of Pancakes, adept in culinary techniques and customer service, significantly enhanced kitchen efficiency and food quality. Mentored staff, streamlined processes, and fostered a culture of safety and sanitation, leading to improved customer satisfaction and operational excellence. Skilled in cooking and team leadership, with a focus on reducing waste and optimizing productivity. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development. Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
PROFESSIONAL SUMMARY
Goodys - Cook
3010 W. 72nd Ave. Westminster, CO 80030 • 02/2024 - 06/2024 International House Of Pancakes - Cook Shift Leader 7500 Menaul Blvd NE, Albuquerque,NM 87110 • 01/2000 - 08/2017 WORK HISTORY
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
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Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
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Prepared meals efficiently under time constraints for timely service during peak hours.
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Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
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Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
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Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
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Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
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Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
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• Placed orders to restock items before supplies ran out. Inspected freezer and refrigerator daily to check and maintain proper temperatures.
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Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
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Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
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• Maintained well-organized mise en place to keep work consistent. Customer Service
Cooking
Cleaning and organization
Food handling
Food Preparation
Strong attention to safe food
handling procedures
Frying
Cooking techniques
Knife Skills
Sanitation
Supply Restocking
Surface cleaning
Hospitality and service industry
background
Food presentation
Kitchen equipment operation and
maintenance
Sanitation Practices
Grilling
Contamination prevention
Food Waste Reduction
Performance Improvement
SKILLS
Food plating and presentation
Portion Control
Food Plating
Food Handler Certification
Hospitality service expertise
Order Verification
Grilling expertise
Beautiful presentation of food
Sauce making
Ingredients measuring
Plating and presentation
Allergen awareness
Food spoilage prevention
Event Catering
Central New Mexico Community
College
Albuquerque, NM • 08/2008
Associate of Applied Science:
Mechanical Technologies
EDUCATION
• [Number] GPA 3.8
Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
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Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
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Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
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Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
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Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
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Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
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Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
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Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
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Streamlined food preparation tasks for more efficient service during peak hours.
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Implemented innovative menu items based on current culinary trends, leading to positive feedback from customers.
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Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
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Scheduled and received food and beverage deliveries, adhering to food cost and budget.
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• Collaborated with staff members to create meals for large banquets. Utilized expert knowledge of various cooking techniques to prepare diverse dishes that met or exceeded guest expectations.
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• Mentored kitchen staff to prepare each for demanding roles. Assisted management with scheduling, ensuring proper coverage during busy shifts and reducing labor costs.
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Developed strong relationships with vendors, negotiating favorable pricing on ingredients without sacrificing quality.
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Monitored equipment maintenance schedules, ensuring timely repairs and replacements as needed for uninterrupted kitchen operations.
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Participated in weekly management meetings to discuss menu changes, staffing needs, and other operational concerns.
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Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
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Optimized ingredient usage by developing creative recipes that utilized seasonal produce while remaining costeffective.
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Trained kitchen staff to perform various preparation tasks under pressure.
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Cooked memorable dishes that brought new customers into establishment.
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Modernized work processes to reduce guest wait times and boost daily output.
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Developed recipes, portion specifications, and standard preparation procedures for all dishes.
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Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
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• Planned promotional menu additions based on seasonal pricing and product availability.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
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• Managed opening and closing shift kitchen tasks. Kept kitchen clean and organized by performing daily maintenance tasks.
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• Maintained food safety and sanitation standards.
• Coordinated checklists to keep kitchen clean, stocked and sanitary. Measured and mixed ingredients according to precise recipes for best results.
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Followed strict standards for food handling and safety, minimizing risks to customers.
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Measured, weighed, and mixed appropriate ingredients according to recipe directions.
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Prepared and served various food items in fast-paced [Type] environment.
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• Monitored food quality and presentation to maintain high standards. Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
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• Trained and supervised cooking staff to expertly meet daily needs. Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
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Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
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• Planned menus for different events, seasons and customer requests. Adjusted recipes based on ingredient availability or customer request.
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• Identified inefficiencies leading to improved productivity. Suggested actionable improvements to streamline training procedures.
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Managed kitchen budget for supplies and labor hours, consistently meeting targets.
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English
Native or Bilingual
Spanish
Native or Bilingual
LANGUAGES
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