Customer Service Baton Rouge

Baton Rouge, LA ***** 225-***-**** ****************@*****.*** WWW: Bold Profile

HANNAH CARLINE

Outgoing Job Title with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

PROFESSIONAL

SUMMARY

SKILLS ● Reception Management

● File Organization

Multi-line phone

operation

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● Appointment Setting

RECEPTIONIST ADMINISTRATOR 02/2022 to Current

JB Automotive Service Center, Greenwell Springs, LA MERCHANDISER 01/2022 to 09/2024

Shiftsmart, Louisiana

Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

ASSISTANT MANAGER/CAKE DECORATOR 03/2005 to 12/2013 WORK HISTORY

● Answered incoming calls, directing clients to individuals addressing specific needs. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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● Kept reception area clean and neat to give visitors positive first impression.

● Handled complaints and questions, and re-directed calls to other team members. Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.

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Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.

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Scheduled initial and return appointments for Type clients, adhering to internal policies while accommodating individual customer needs.

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● Removed damaged, out-of-code, not-in-set and discontinued items from displays.

● Updated pricing and signage to complete product displays and educate customers. Great American Cookies, Mall At Cortana Place

CASHIER/DEPT MANAGER /LAYAWAY MANAGER 06/1998 to 10/2003 Walmart, Mall At Cortana Place/Gonzales

Supervised day-to-day operations to meet performance, quality and service expectations.

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Maintained a clean, safe, and organized store environment to enhance the customer experience.

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Developed strong working relationships with staff, fostering a positive work environment.

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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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Helped with planning schedules and delegating assignments to meet coverage and service demands.

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Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

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Increased sales through effective merchandising strategies and targeted promotions.

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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

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● Greeted customers entering store and responded promptly to customer needs.

● Welcomed customers and helped determine their needs.

● Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

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● Restocked and organized merchandise in front lanes.

● Assisted customers with returns, refunds and resolving transaction issues.

● Stocked, tagged and displayed merchandise as required. Southern University And A & M College, Baton Rouge, LA No 3 Years Of Study, Accounting Technology And Bookkeeping, 2003 Istrouma High School, Baton Rouge, LA

Diploma, General Studies, 05/2000

EDUCATION

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