It Support Technician

OBJECTIVE

Seeking a job opportunity as an IT support Technician. I am a very detail oriented and perfection driven individual. A proven professional with significant experience as a Computer Systems Engineer proficient in supporting, administering and resolving system issues across multiple business units.

•IDM • Setup of Wiring Closets, Server Racks and Peripherals

•Service Now • MFA Management Console

•SMS/SCCM • MaaS360 Mobility Management

•Oracle • Synapse imaging support

•ImageNow • iPhone / Android support

•Citrix / XenApp • VM Ware / V Sphere

•Cisco phone support • Avaya Phone Management Systems

•DocuWare • Active Directory Administration

•Power Scribe • Siebel Administration and Support

PROFESSIONAL EXPERIENCE

Cognizant 11/2021- 03/2024 Tier II in Support of Lucid Health.

Phone support of Hospital and home-based Radiologists. Helped Identify Ordering and imaging issues in Fuji Synapse and Power Scribe. Worked with SSM and other hospital IT departments to determine fault causes and resolution. Assisted other technicians in trouble shooting and problem resolution across all company departments and third- party support associates. Azure AD account creation, Office365 administration. Synapse account creations for multiple third- party entities

DXC / Emphasis 05/2019- 12-27-2019 Tier II DSS Support In support of Black & Veatch.

Desktop hardware and application support for internal and remote users. Responsible for the tracking of equipment distribution, setup, and retrieval. Provided support on a 1 in, and 4 remote schedule. Daily tasks included. CAD and standard applications support. Ticket creation “SNOW” and group assignment when unable to resolve the issue. Occasionally asked to provide off hours and holiday support.

MindLance / Insight Global 06/2016- 02/2019 SFA/Tier II software In support of Teva Pharmaceuticals.

Ran queries in Siebel and other resources to identify discrepancies in the health care provider database. In instances where I was unable to resolve the issue. Compiled the required data and forwarded to the appropriate development team for further assessment. Trained an additional department “8” in Oracle “SOX” complaint Oracle account creations, workflow and process requirements. Providing escalation assistance when required. RSA VPN SoftToken support for Clinical Injection Training Nurses. Help desk support. Covering internally developed and standard business applications. Managed the creation and removal of field iPhone / iPad accounts. Support of all applications and building of new devices. Trained new department employees in Supporting all Sales related applications and platforms. Providing escalation assistance when required. Password and account management for Windows, Oracle, Lotus notes, Altiris, PBX and LMS

Hallcon Corporation 12/2014- 04/2016

Monitored and respond to server issues on call 24/7 every 4 weeks. Weekly maintenance and updates on Citrix servers. Managed user accounts for Active Directory, Exchange mailboxes, DocuWare, CATS and Fox Pro across three domains. researched dispatch ticketing issues between our company and multiple railroads. MaaS360 mobility management software for iPhone and Android. Help desk support. Covering internally developed and standard business applications. Imaging, configuring and asset tracking of corporate office and field computer systems. Monitored remote site networks via Solar Winds and coordinated with local providers to resolve outage issues. Consolidated monthly communications bills. Signed off by director and given to accounts payable. Audio visual support of company training and conference rooms.

CERTIFICATIONS

Certificate: Microsoft Certified Professional

Certificate: A+ Certified Service Technician with a specialty in Microsoft / MsDos.

Certificate: Dell Premier Access for Optiplex and Latitude systems.

Certificate: IBM Warranty Basics, mobile systems and desktop systems.

Certificate: Hewlett Packard Laser Jet Basics Training.

Certificate: Hewlett Packard Kayak / Vectra series hardware and warranty

Certificate: UsArmy ULCER, MSEC, SINCAR

Continuing studies: Devry Kansas, Mo. Central Texas University Overseas Campus. South Korea

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