Operations Manager Project Management

MARK CLAY

OPERATIONS MANAGER

Results-oriented Operations Executive with an extensive track record of managing teams, managing properties, managing entertainment events and driving organizational growth. Experienced in developing and executing policies and procedures to maximize operational performance and productivity. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Committed to building collaborative relationships and resolving complex issues in dynamic situations. Seeking opportunity to be a leader of national organization of men/women making a difference.

• Property Management

•U.S. Air Force -Flight Operation Administration

• Budget Management

• Live Event Management

• Project Management

• Staff Safety/Security Training

• Policy and Procedure Implementation

• OSHA Regulatory Compliance

• Invoice Processing

• Microsoft Office Suite Expertise

• Effective Communication and Negotiation

• CMMS & SAP software knowledge

• RFID knowledge

•Facilities Management

•Basic working knowledge of building systems

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• Warehouse Management

•Vendor Management

•OSHA 10 certification

May 2008 - Nov 2023 - OPERATIONS MANAGER – LA LIVE, Los Angeles, CA

•Managed a $5 million budget of 5.6 million square foot property, multiple departments, consistently meeting financial targets, resulting in a 18% reduction in unnecessary expenses over 5-year period,

•Managed 3 different operations departments concurrently, resulting in 10% reduction in redundant and inefficient tasks, and a 20% increase in productivity.

• Managed the operational logistics of over 50 high-profile special events annually, contributing to a 40% decrease in logistical inefficiencies/errors and overall improvement.

• Management of "LA LIVE" 5.6 million square foot entertainment property contributed to maintaining a 94% occupancy rate year over year.

• Management structure responsible for hiring, development, training and performance management processes for original operations team.

• Implemented tenant compliance evaluation metrics, resulting in a 60% decrease in violations over a 5-year period.

•Led Safety team responsible for training and ensuring compliance with all applicable federal, state and local safety regulations, resulting in zero reportable OSHA incidents over 8 years.

•Sustainability Manager responsible for increasing waste diversion by 5% year over year. Leading to recognition by the LA City Council for sustainability efforts.

•Managed 10+ property vendors, negotiating contracts that resulted in a 30% total cost reduction while ensuring adherence to SLA service standards.

• Developed high level knowledge of large venue, facility, and public assembly building operations and maintenance. To include award shows, national sports championships and world premier red-carpet events.

• Extensive experience in Excel, WORD, PowerPoint, smart building technology.

•Basic Facility Engineering knowledge

Feb 2003 - Jan 2008 - INTERNAL AUDITOR – CONWAY FREIGHT, Buena Park, CA

• Traveled and managed Operational Auditing 37 facilities in 17 states with a goal of ensuring a minimum of 92% compliance.

•Communicated and coordinated cross functionally between Auditing and multiple internal departments and support functions.

•Identified and addressed potential risks through thorough analyst of operational procedures, leading to a 15-20% decrease in identified vulnerabilities and overall risk management.

• Ensured regulatory compliance by conducting regular internal audits, resulting in maintaining a 96% adherence rate to industry standards.

• Utilized various software tools such as Microsoft Suite (Excel and Access) for data analyst.

•Implemented rigorous quality control measures through internal audits, achieving as high as 30% improvement in product/service quality and customer satisfaction ratings.

•Worked with department managers in developing risk assessment strategies to improve efficiency by 15% within facilities.

•Managed vendor relationships through systematic audits, optimizing vendor performance and reducing costs through renegotiated contracts.

References available upon request

•IFMA - Operations and Maintenance FMP Certification

• Global Logistics Certification

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