Support Specialist
Resume:
EMPLOYMENT HISTORY
General Manager
Lotus Massage Spa, Texas — Jun 2021 - Apr 2024
• Anticipating, identifying, and ensuring client needs are being met in a friendly and professional manner.
• Monitoring client satisfaction
• Creating ongoing in-house promotions
• Recruiting, interviewing, selecting, and training new spa personnel. General Manager
Hayashi Japanese Steakhouse — Mar 2018 - Jun 2021
• Recruiting, training, and supervising staff.
• Ensuring compliance with licensing, hygiene, and health and safety legislation.
• Overseeing stock levels and ordering supplies.
• Keeping statistical and financial records.
• Controlling operational costs and identifying measures to cut waste
• Delivering superior service and maximizing customer satisfaction
• Regularly reviewing product quality and researching new vendors. General Manager
Shogun Japanese Steakhouse — Aug 2011 - Mar 2018
• Continuously touching tables and getting to know guests
• Responding efficiently and accurately to customer complaints
• Coordinating daily Front of the House and Back of the House restaurant operations
• Taking reservations
• Ensuring compliance with sanitation and safety regulations
• Training new and current employees on proper customer service practices 2880 Mirella Ct, Apt 9102, Windermere, United States, 34786 • 832-***-**** • *****.******@*****.*** Haile Wang
IT Support Specialist
I am a highly motivated, hardworking individual with strong organizational and collaboration skills. I seek an IT Support Specialist position where I can start my new career path and utilize problem-solving and critical thinking skills to contribute to the company's success.
EDUCATION
Learning all the necessary knowledge of cybersecurity and gaining hands-on work experience in a real-life cybersecurity role
Springboard Bootcamp, Online — Jun 2024 - Dec 2024 Studied in Computer Science minor in Math with 93 college credits Texas Tech University (TTU) — 2007 - 2011
COURSES
CompTIA A+
LinkedIn Learning — May 2024 - Jun 2024
CompTIA Network
LinkedIn Learning — Jun 2024 - Jun 2024
CompTIA Security +
Springboard — Jun 2024 - Dec 2024
SKILLS
Leadership
Expert
Problem-solving
Expert
Critical thinking
Expert
Organizational skills
Expert
Customer service
Expert
Communication
Expert
Client relationship management
Expert
IT Troubleshooting
Skillful
Time Management
Expert
Adaptability
Experienced
REFERENCES
Liuye Ray
Lockheed Martin
******@*****.***
INTERNSHIPS
Sales Rep
The Epoch Time, New York City — Jun 2010 - Aug 2010 Identifying leads
Contacting leads
Making appointments
Visiting potential customers
Presenting marketing materials
Negotiating contracts and prices
Providing ongoing service to existing customers
LINKS
LANGUAGES
English
Highly proficient
Mandarin
Native
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