Technical Support Customer Service

Eugene R. Goodwin

Nashville, NC ***** 984-***-**** **************@*****.***

Technical Support Summary

Highly motivated and dedicated professional with excellent work ethic and passionate for learning.

Excellent abilities in finance, problem analysis, and resolutions that are valuable to the organization.

Over 17 years of utilizing customer service skills in my positions.

Technical Skills & Qualifications:

Operating Systems: Windows 10/11; Linux; Mac OS; Android OS

Software: O365, Auto CADD, Bluebeam, Citrix, Acrobat, SharePoint, Word, Excel, PowerPoint, Outlook, Visio, Azure, PDQ Inventory and Deploy

Project Management: Microsoft Teams, Zoom

Professional Experience

Booth & Associates, Raleigh, NC 11/2021 – 2/2024 Technical Support Specialist

Provided Onsite support for onboarding/offboarding users, receiving devices from distributors to provide break/fix support.

Experience imaging/reimaging Dell PCs with Window 10/11, and installing software, such as Auto CADD, Bluebeam, Acrobat, Citrix, and Office 365 Suite Products.

Set up and install Dell computer, monitors, docking station and phones in an office environment.

End users support - 180 people across Raleigh, Maryland, Texas, Charlotte, South Carolina, and Remote Desktop used to access computers remotely.

Used Symantec Ticketing System to prioritize incident/problem tickets, troubleshooting tickets promptly to minimize downtime, and keep records of completed work.

United Parcel Service (UPS), Raleigh, NC 07/2005-Present

Package Handler

Process packages to be delivered throughout the state.

Unload company plane and air containers.

Marshal aircrafts that come in and out of the air bay.

Train new employees on proper procedures and safety.

United House of Prayer for all People, Rocky Mount 11/2014 – 10/2022

Assistant Pastor

Maintain confidentiality of all money and personal information for over 30 people.

Audit and review financial records on a weekly, monthly, and yearly basis to obtain information, analyze, and resolve any issues.

Enforce rules, regulations, and standards according to the organization's procedures, bylaws, and guidelines.

Implement educational and financial programs for Thursday night offering and increased donations by 75%.

Eugene R. Goodwin

Execute knowledge of auditing and bookkeeping procedures and principles via the Church business standards.

Keep constant communication with the Pastor and financial office staff, as it is essential to maintaining order and flow of all business transactions.

American Family Life Assurance Company, Raleigh, NC 03/2019-01/2020

Benefits Advisor

Perform communications management quarterly with owners of over 25 small businesses to keep accounts current.

Data gathering, interpretation and recognizing quality data from business owners to provide voluntary, healthcare along with other benefits for their employees via NC East System.

Assessing data viability and value using Everwell System to complete enrollment process of small business owners and their employees in personalized benefit plans.

Using Field Force Services Database as visualization software and to interpret specialist data to gain insight from data.

Mail Service Center, North Carolina State-Department of Administration 05/2004-03/2019

Administrative Associate

Encoded certified documents for state agencies to keep records for documents received and delivered.

Managed records by encoding documents, driver’s logs, and use of scanning technology to confirm state agencies received pertinent materials.

Reported activities involving implementation of program objectives using existing procedure or devising methods as necessary.

Instrumental in delivering of State mail and payroll for over 4,000 employees, to offices such as the Capital, Governor’s office, etc.

Organized new workflows to sort mail.

Delivered expedited state documents in a timely manner.

Education

North Carolina State University Raleigh, NC

B.S. in Agricultural Business Management 12/2002

ECPI University Raleigh, NC

A.A.S. in Computer Information Science 10/2021

Key Coursework

•Routing and Switching

•Cloud Solutions

•Scripting

•Networking

Accomplishments

Certificate of Completion – Intensive Cloud Computing Hands-on Training 04/17/2024

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