Customer Service Data Entry

Sheila D. Veal

SUMMARY OF QUALIFICATIONS

Offering diverse experience in various fields of employment

Dedicated to providing quality customer service

Ability to listen, communicate effectively, and quickly establish rapport

Compliance with HIPAA rules, medical laws/ethics, and human subjects research protection

Committed to maintaining confidentiality

Effective team contributor and dedicated to contributing to a positive work environment

Computer skills: Microsoft Word, Excel, Access, Power Point, In-House Software, Internet, E-Mail, REDCap

EXPERIENCE:

Witness Cares, LLC (December 2023 – Present)

Specialized Study Recruiter

Working with study facilitators at Roswell Park to contact diverse research participants in a breast cancer study

Contact participants to introduce study and answer high level questions regarding study participation, patient privacy, study consent, and study visit scheduling and follow-up as necessary

Perform data entry into tracking system, ensuring data accuracy

Attend study meetings, contributing to study design and providing feedback

AppleOne Employment Agency (May 2022 - Temporary Position as needed)

Receptionist

Answered phones, helped teachers with inquiries and assisted with small projects as needed.

Received Mail and packages and distributed to employees

Quadrant Pharmacuticals (Jan 2022 - April 2022)

Patient Advocate

Covid Testing

Data Entry

Crowley Webb, Buffalo New York (2018-2020)

Administrative Assistant

Filing, Inventory, Setting up appointments, Data Entry, Accounts Receivable

Greenwich Associates, Cheektowaga, New York (2016)

Customer Service Representative-Call Center

Effectively performed customer service

Mercantile Solutions, Williamsville, New York (2014-10/2015)

Customer Service Representative-Call Center

Effectively performed collections and customer service

Roswell Park Cancer Institute, Buffalo, New York (2006-2013)

Outreach Coordinator-Witness Project/Recruiter/Case Management/Motivational Speaker-Facilitator

Scheduled intake appointments

Recruited individuals for preventative health screenings

Attended community events and health fairs, motivational speaker for various events

Provided encouragement and information to cancer survivors and patients

Educated men and women on breast and cervical cancer issues

Sarah’s Smile, Buffalo, New York (2003-Present)

Founder/Operator/Human Services/Mentor/Teacher/Motivational Speaker-Facilitator

Accountable for all day to day operations

Provide mentoring, teach adult literacy, assist individuals with any necessary needs including housing, employment, education

Develop and facilitate motivational workshops

OTHER RELEVANT EXPERIENCE

CCI, Supervisor/Recruiter/Trainer/Scheduler/Collection Representative/General Office/Reception

M & T Bank, Customer Service Representative/General Office

Client Logic, Customer Service Representative

Back To Basics, Mentor

Sheraton East, Housekeeping

Taco Bell, Dining Room Hostess

EDUCATION

Sawyer School of Business, AS in Business Administration

Canisius College, Certificate-Money Management/Certificate-Business Strategy

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