Customer Service Entry Level
Resume:
Shannatta Willingham
Who am I? Your new employee.
Lewisville, TX 75067
**********@*****.***
Seeking a challenging and rewarding customer representative position utilizing career expansion, social skills and new experience. My experience background has profound work ethic and record of success in all endeavors.
Authorized to work in the US for any employer
Work Experience
Fire Claim Representative
Statefarm - Dallas, TX
September 2022 to February 2023
I was a fire ILR claims associate at State Farm and my job process was determining a customer's insurance coverage and evaluating those who have filed a claim. Also reviewing a customer's insurance coverage and interviewing those who have filed a claim.
Content Moderator
Apex Systems - Lewisville, TX
October 2021 to February 2022
My job was to make sure all user-generated content (UGC) on their platform was free of scams and illegal content and was not harmful to the user base. As a Content moderator I reviewed user-generated content in real time to make sure it met the company's standards and community guidelines.. Which I was very successful in doing!
Customer Service Representative
Concentrix - Dallas-Fort Worth, TX
June 2021 to September 2021
Transferring calls to designated departments for Blue Cross Blue Shield. I Responded to customer inquiries and maintained customer accounts according to specific guidelines and procedures. Customer Service
Da catch - Rockford, IL
April 2019 to March 2020
It was a restaurant environment which surrounded me doing customer service, taking orders, and working the register. I learned to communicate with others on a professional level. Also I got a great understanding of working especially for me being young from this position. Education
High school diploma
Lewisville High School - Lewisville, TX
February 2021 to May 2021
High school diploma
Guilford High School - Rockford, IL
August 2017 to January 2021
Skills
• Typing
• Microsoft Office
• Google Docs
• Learning Technology
• Leadership Experience
• Strategic Planning
• Microsoft SharePoint
• Presentation Skills
• Project Management
• Computer Networking
• Curriculum Development
• Program Management
• Agile
• Process Improvement
• Analysis skills
• Customer service
Assessments
Analyzing data — Proficient
December 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Work style: Professionalism — Proficient
May 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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