Front Desk Customer Service

CHRISTINA THOMAS

**** ******* **., # ***, ***** Vancouver, BC. V7J 3T7

PHONE: 778-***-**** CELL: 604-***-**** Email: ***************@*****.*** SKILLS SUMMARY

Experience in front desk customer service, training in office phone system with headset, proven ability to assess and meet client needs resulting in a high level of customer satisfaction.

Work productively in a team bringing energy into group efforts.

Very useful communication skills

Computer Skills: Microsoft Office 2016 (Word, Excel, PowerPoint, Access, Sage 50 and Accounting 2016

Strong ability to perform numerous tasks simultaneously in a fast paced, demanding work environment.

High energy, dynamic, outgoing, very confident, hardworking, and reliable

Have completed the FOODSAFE Level 1, and Serving it Right EDUCATION AND TRAINING

Vancouver School of Healing Arts (VSOHA)

1125 Howe St #280, Vancouver, BC Sept -Dec.‘23

• Recently completed 240 hours Enriched Yoga Teacher Training Program BCIT Certificate OAT 555 Seymour St., Vancouver, BC 2016/10-17/06

• Completed a certification in Office Administration with Technology Program

• A practical hands-on program focused on advanced computer and business skills required for office administration.

• Certified in both Microsoft Word and Excel

• Have some training in accounting using Sage, Access, Power point, and Web Design Baccalaureate in Arts University of Ottawa, Ottawa, Ontario 1989-1994 Honours Physical Geography

• Completed a 4 year program involving earth sciences and environmental studies

• While completing my degree, I worked part-time as a landscaper during the summer months and worked in the Book Market used bookstore during the school season. The duties involved were organizing and categorizing books while assisting customers with various requests.

WORK EXPERIENCE

Reception/Concierge

Griffin Business Centre, 901 West 3rd St., North Vancouver, BC 2018/09-2020/03

• Responsible for front desk and provided office phone answering services for a variety of professional/business clients.

• Provided mail service for in-house tenants.

• Communicated using Outlook business email services.

• One on one communication with clients concerning business needs, and preparation of larger office suites for meetings.

Landscaper 2016/04-16/10

WALSH & CO GARDENS and DESIGN Ltd., North Vancouver, BC

• Responsible for garden maintenance of various clients in North and West Vancouver

• Skills include lawn care, flower bed maintenance, tree and shrub pruning.

• Work as a team with other employees to achieve excellent results for clients as well as creating a competent work environment.

Caregiver 2013-2015

• Took time off from my career to care for ill family member. Acting Director/Owner

All English Masonry Inc, North Vancouver, BC Province 2007—2012

Attentively processed customer requests, provided professional and courteous service, resulting in repeat customers and increased sales.

Ensured strong and clear communications with suppliers and customers by phone, letters, and emails.

File maintenance and some bookkeeping

Hands on experience in tile cutting and laying of stone. Server

El meson de Pepe, Key West, Florida, USA 2002—2004

Received and recorded clients’ reservations and assigned tables.

Handled multiple tables in a very fast paced environment.

Frequently served as a tour guide to most patrons

Spoke with clients to ensure satisfaction with food & service and attended to complaints.

Received payment in cash, interact and credit card. Server

Mangia Mangia Pasta Café, Key West, Florida, USA 1999—2002

Extensive knowledge of Italian red & white wine

Presented menus, made recommendations, and answered questions regarding food and beverages.

Recommended wines that complement dinner suggestions.

Served specialty foods at customers’ table.

Hostess/Server

Disney World Co. Lake Buena Vista, Florida, USA 1986—1987

Served as a cultural representative at Epcot Centre’s Canadian pavilion.

Hostess at ‘Le Cellier restaurant’. Greeted customers, presented menus, made recommendations, and answered questions regarding food and beverages.

Took orders and relayed them to kitchen and bar staff. Served a variety of Canadian delicacies to guests.

VOLUNTEER

• Had volunteered and participated in a study concerning global warming 1995-1997 which involved field and laboratory work in the Yukon Territory.

• Had volunteered as a valet parking attendant and cross guard at an elementary school. 2014-2016

INTERESTS

• Have a very strong interest and experience in travel due to my geography skills.

• An avid cross-country runner

• Have been part of a Ukrainian Dance Ensemble and performed semi-professionally.

• Enjoy music and people.

• Backpacked from Mexico to South America

• Always had an affinity for Key West, Florida and became involved in their service industry.

• yoga

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