Customer Service Representative
Resume:
Stefon Roane-Cottrill
Endicott, New York
********@*****.***
Objective: To obtain employment as a customer service representative.
Experience:
Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Completed contract forms, prepared change of address records, or issued service discontinuance orders, using computers.
Referred unresolved grievances to designated departments for further investigation.
Determined charges for services requested, collected payments, or arranged for billing.
Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Solicited sales of new or additional services or products.
Ordered tests that could determine the causes of product malfunctions.
Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as weather conditions that could increase utility bills.
Reviewed claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Reviewed policy terms to determine whether a particular loss is covered by insurance.
Compared disputed merchandise with original requisitions and information from invoices and prepared invoices for returned goods.
Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Recent
Work History: Paper Alternative Solutions Endicott, New York
Customer Service Representative 10/2023—3/2024
Education: Broome-Tioga BOCES
General Equivalency Diploma
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