Administrative Assistant Customer Service

JN Jeanne Negvesky

Ontario, CA ***** 909-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

SKILLS Quick Decision Making Dispatch Software Familiarity Public Safety Awareness Stress Tolerance

WORK HISTORY DISPATCHER TRAINEE 05/2024 to CURRENT Ontario Police Department 2500 S Archibald Ave.

Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.

Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.

Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources. Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.

PATIENT ACCESS COORDINATOR 11/2022 to 04/2024

Upland Vascular Center 1317 W Foothill Blvd

Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care. Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.

Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly. Collected and entered patient demographic and insurance data into computer database to establish patient's medical record. Resolved patient billing issues in line with established guidelines. ADMINISTRATIVE ASSISTANT 05/2008 to 12/2022

DaVita 600 N Mountain Ave Upland

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

EDUCATION High School Diploma

Antelope Valley Christian School, Lancaster, CA

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