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Sr Scrum Master

South Semoran, FL, 32822
June 20, 2024

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Priyanka Arora

Sr Scrum Master



Over 10 years of experience as Scrum Master and Project Manager in developing, implementing, and providing strategic business planning, and driving improvement initiatives to support corporate objectives and managing diverse teams.

Well-versed in all phases of Software Development Life Cycle (SDLC) using Waterfall, Agile (Scrum/Kanban).

Extensive experience in managing the project through all phases like scoping, planning, estimating, scheduling, directing, controlling, budgeting, and drafting remedy procedures.

A driven, results-oriented Safe Scrum Master with strong Agile process management skills, seeking to leverage experience in product life cycle management and team mentorship to elevate product development and delivery for a progressive organization. Aiming to implement modern processes and best practices to streamline product delivery and optimize performance.

Extensive experience in financial management across project sizing, forecasting, and budgeting along with tracking the month-on-month variances.

Expertise in planning, leading, organizing & motivating teams to achieve quality in delivering Agile projects and experienced in Retail and Banking.

Developed and facilitated various Scrum ceremonies like a daily standup, weekly backlog grooming, sprint planning, retrospective, and sprint demo.

Expertise in managing product development cycle including requirements, documentation, resource management, system integration, testing compliance, and product launch.

Expertise in Microsoft Dynamics 365 in identifying stakeholders, change management making it easier to work with data and manage projects.

Extensive experience in managing product backlogs, sprint backlogs, change requests, burn-down charts & demonstration of the stories during the sprint review.

Experience in project management, program management & portfolio management of large-scale projects.

Leading, managing, and Experienced in Service now (Snow projects).

Strong communication and interpersonal skills fostering great working relationships across cross-functional teams, along with a strong positive outlook and contagious enthusiasm.

Proficient in Microsoft Office tools like MS Access, MS Visio, MS Excel, MS Word, MS PowerPoint, and MS Project.


Walmart, Bentoville- Arkansas August 2022 – June 2024

Sr. Scrum Master

Organized, managed, and directed cross-functional teams to address and solve technical and business issues and manage all aspects of an information systems environment.

Successfully coached and mentored the development team to maximize their self-organization, innovation, and delivery.

Developed and utilized Agile, Scrum and SDLC methodologies to facilitate project fulfillment and delivery.

Conducted sprint planning meetings, sprint review meetings and kept a log of product backlogs.

Organized and facilitated Scrum ceremonies, including daily stand-ups, sprint planning, grooming, sprint reviews, demos, and retrospective as needed for multiple scrum teams.

Facilitated scrum of scrum meetings with onshore & offshore team to provide visibility of team's work and coordinating cross-team dependencies.

Created and documented overall training guide for Agile/Scrum Methodology for IT organization and documented, maintained, and provided continuous training on PMO policies and procedure and ensure conformance.

Used Jira and Confluence for issues management and requirements management.

Participated in weekly walkthroughs, inspections, and verification meetings with various stakeholders in the project.

Documented the deliverables, created quarterly roadmaps, communicated with in-market stake holders, managed the expectations.

Acted as a strong, independent decision maker and driver of the project.

Lead the timely (weekly) status update meetings with in-market business stake holders and provide the accurate status updates on the features, risks, issues etc.

Provide leadership for continuous improvement to achieve optimal levels of quality, productivity and delivery to assure internal and external customer satisfaction.

Flagstar Bank, Troy, MI Oct 2021 – July 2022

Scrum Master

Involved in all phases of SDLC using Agile, Scrum methodology, and Rational Unified Process (RUP).

Developed and maintained detailed project plans including project schedules, project scope, cost estimates, resource plans, risk & issues logs, and status reports.

Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other Scrum-related meetings.

Created a product roadmap for the various stages and releases throughout the project lifecycle.

Actively participated in product kickoff and immersion sessions and adhere to Agile methodology throughout the SDLC.

Conducted presentations for the business stakeholders to discuss the requirement and understand the business goals.

Used Jira and Confluence for issues management and requirements management.

Actively participated in product backlog grooming sessions, retrospectives, defect management, and release planning sessions.

Worked with management to analyze program proposals & program objectives.

Participated in daily scrum meetings to resolve issues and update progress in Jira.

Communicated project milestones, plans, risk assessments, and status reports to the project team, business customers, and partners.

Designed and developed various UML diagrams like Use cases, Activity diagrams, and Sequence diagrams using VersionOne.

Developed project plan and set key milestone deliverables for the product developers, and quality assurance tester.

JP Morgan, New York Oct 2019 to Sep 2021

Scrum Master

Worked in Software development methodologies like Agile/Scrum and Waterfall.

Responsible for the onboarding process of all financial institutions, deploying technical systems, software applications, and database migration.

Developed program plan, budget, schedule, and scope along with program management standards and methodologies to achieve program goals.

Facilitated sprint planning, ceremonies, and managed backlog.

Collaborated with Solution Architects, SMEs, and developers to define the product roadmap and product strategy.

Facilitated Scrum ceremonies like daily stand-ups, sprint planning meetings, sprint review meetings, and sprint retrospective meetings.

Responsible for managing onshore and offshore teams, project dependencies, milestones, and project critical path.

Actively participated in product backlog grooming sessions, retrospectives, defect management and release planning sessions.

Developed company best practices regarding project management, governance, and compliance.

Ensured risks in the business area-related products, systems, and services were identified, assessed, managed, and documented through the application of the business area risk assessment process.

Tracked, monitored, and reported on User Acceptance Testing (UAT) status to leadership, business partners, and project team.

Presented product demos, roadmaps, and dashboards to clients and leadership for approval.

Provided support with change management, risk management, release management, and facilitated release planning activities.

Fifth Third Bank, Cincinnati - Ohio May 2017 to Aug 2019

Scrum Master

Responsible for managing and leading the planning, development, and implementation of projects for a large global banking and financial service customer.

Created the scope and project charter, operational readiness, and post-implementation documentation.

Developed and maintained detailed project plan including project schedules, project scope, cost estimates, resource plans, risk & issues logs, and status reports.

Prepared and tracked product go-live roadmap for all releases to ensure timely completion of milestones.

Followed up on any payment-related issues and transactions and carry out the investigation.

Worked with business and technology teams throughout the project life cycle and ensured milestones and deadlines are met.

Monitored project plans and budgets, approved resources time, and identified and managed risks and issues. Responsible for safe delivery of projects to schedule and cost.

Successfully managed virtual team members.

Orchid Insurance, Tampa, FL Sept 2015 to Apr 2017

Scrum Master

Developed and facilitated agile ceremonies such as sprint planning, sprint retrospective, backlog grooming etc.

Removed barriers to project delivery and was responsible for project status reporting.

Oversaw the full project life cycle and manages project communication channels.

Responsible for risk management across the projects and creating & maintained the master risk register.

Experienced in performance management in business operations, and understanding of the firm's various operating models and cross-functional contact.

Monitored project plans and budgets, approved resources time, and identified and managed risks and issues. Responsible for safe delivery of projects to schedule and cost.

Managed project teams from project initiation through to project completion.

Successfully managed virtual team members.

Created and maintained comprehensive project documentation.

Collaborated with stakeholders in defining and developing billing center requirements for P&C products, disbursements, invoices, transactions, billing plans, delinquencies, and common documents.

Managed the project costs and create monthly reports, including profit and loss.

Maintained customer relationships to achieve long-term retention & satisfaction.

Reported project progress to project sponsors & senior management.

Jewel Osco, Melrose Park, IL January 2015 to Aug 2015

Scrum Master

Involved in project plan creation and project execution for the design, development, and testing phases of the project.

Status tracking, daily and weekly reporting, and monitoring as per project plan including daily stand ups, and agile ceremonies.

Created product backlog by prioritizing the sprint backlog consistent with the product roadmap, resources, and outcomes.

Ability to apply built-in customization and third-party add-ons to extend Jira functionality.

Provided support to POS group staff, as well as other corporate & park-level personnel on all POS systems throughout the enterprise.

Facilitated meetings, created and wrote out Change/Vendor Management project status reports using MS Project Server App and Excel spreadsheet for each site progress and expenditures (budget tracking).

Implemented a successful supply chain management process within the POS group.

Design & manage JIRA/Confluence queries, and dashboards for metrics reporting for various teams.

Gains consensus and manages the implementation of approved changes for the supply chain.


Master’s - University of Kent, London, UK (2014)

Bachelor’s - Guru Nanak Dev University, IN (2010)

Certified Scrum Master (CSM)

Safe Agile Certified

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