Customer Service Operations Manager
Resume:
Quincy Glinton
Dependable and hard-working individual hoping to gain a
position where I can offer my 21 years of experience as a Fleet Operations Manager, Driver Trainer, and Customer Service.
3123 NE 4th Street
Homestead, FL. 33033
********.**@*****.***
EXPERIENCE
C5 expedite, Wisconsin Rapids, WI
Owner operator
DEC. 2023- MAY 05-2024
● Oversees and manages Truck Company
● Inspecting vehicles for mechanical items and safety issues and perform preventative maintenance
● Selects freights
● Runs daily operations for the entire company
● Exemplifies exceptional Customer Service skills
● Planning routes and delivery time frames
● Complies with truck driving rules and regulations as well as company policies and procedures
Sysco Food, Medley, FL
Delivery and Bulk Driver
AUG. 2023- MARCH 2024
Deliver a wide variety of items to different addresses and through different routes.
● Follow routes and time schedule. Load, unload, prepare, inspect and operate a delivery vehicle.
● Work well under pressure.
● Customer service
Coca-Cola Company, Hollywood, FL.
Delivery and Bulk Driver
JULY 1, 2021- SEP. 2022
Deliver a wide variety of items to different addresses and through different routes.
● Follow routes and time schedule. Load, unload, prepare, inspect and operate a delivery vehicle.
● Work well under pressure.
● Customer service
SKILLS
Driver SAFETY Instructor
Certification.
CDL Class A License
Extensive knowledge of
applicable truck driving rules
and regulations.
AWARDS
Intermodal Driving Associate
of the Year Award 2011
Driver SAFETY Instructor
Certification
Kforce Inc., Miami, FL.
Call Center Representative
JULY 2020- MAY 2021
● Excellent communication skills written and verbal.
● Worked with Titan Technologies as part of the Department of Economic Opportunity’s call center project.
● Respond to customer inquiries in a courteous and professional manner regarding benefits and eligibility.
● Provide direction on the usage and benefits of self-service tools.
● Work independently with minimal supervision.
● Working knowledge of Microsoft Office.
● Perform comfortably in a fast-paced work environment.
● Attend daily stand-up and prioritization meetings.
● Multiple tasks at any given time, and show initiative daily in a fast-paced team environment.
● Maintaining a high level of security and customer svc. Pro Transport Miami, Miami, FL.
Transport, owner operator
FEB. 2019 - JULY 2020
● Oversees and manages Truck Company
● Inspecting vehicles for mechanical items and safety issues and perform preventative maintenance
● Selects freights
● Runs daily operations for the entire company
● Exemplifies exceptional Customer Service skills
● Planning routes and delivery time frames
● Complies with truck driving rules and regulations as well as company policies and procedures
Antler Transport Inc., Forest Park, GA.
Owner and Operator
MAY 2015 – FEB. 2019
● Oversees and manages Truck Company
● Inspecting vehicles for mechanical items and safety issues and perform preventative maintenance
● Selects freights
● Runs daily operations for the entire company
● Exemplifies exceptional Customer Service skills
● Planning routes and delivery time frames
● Complies with truck driving rules and regulations as well as company policies and procedures
● Independent Contractor
SCHNEIDER INTERMODAL FLEET OPERATIONS MANAGER AND SCHNEIDER INTERMODAL DRIVER ADVISORY COUNCIL, FAIRBURN GA.
Management
JAN. 2004- MAY 2015
● Controlled markets in Charlotte, North Carolina, Norfolk, Virginia, Atlanta Georgia, and Miami, Florida
● Responsible for setting New and Innovative Processes, Ideas and Procedures to streamline the daily flow of the Organization
● Managed up to 100 drivers
● Obtained the Driver of the Year Award
● Maneuvered trucks into loading and unloading positions
● Controlling payroll and vacation time.
● Communicating and Maintaining good relationships with are customers
● Monitoring markets for new customers
● Maintaining vehicle fleet
.
EDUCATION
North Miami high school, Miami FL.
1992
High school diploma
Contact this candidate