Customer Service Quality Control

James Wilson

*** * ***** ***** **. *****; *****************@*****.*** 870-***-****)

PROFESSIONAL PROFILE:

To obtain a position with your company utilizing my experience and skills. My specific experience lies in the areas of providing outstanding customer service, managing financial transactions, quality control, and shipping and handling. Excellent interpersonal skills as a productive team member, lead a team, or accomplish tasks without supervision. Highly effective in motivating and directing employees.

Expertise in:

• Proficiency in MS office, Excel, PowerPoint, and Outlook

• Planning & Preparation

• Customer Relation

• Learning and Development

• Team Player

• Self-Discipline

PROFESSIONAL EXPERIENCE

Trainer

Robert Bosch Tool / West Memphis, AR March 2022- May 2024

• Mentored new hires, resulting in stronger staff development and increased productivity.

• Monitored and reported trainee progress, introducing new learning tools to address individual needs. Analyzed team performance and identified opportunities for additional training.

• Delivered instructional presentations on equipment use, focusing on efficiency and safety.

• Monitored participant workflow and behaviors throughout training process.

• Developed effective training plans based on department needs and objectives.

• Educated clients on proper use of products and systems. Circle K

Customer Service Associate / West Memphis March 2019-March 2022

• Interact with customer face to face and by telephone. Process transactions, orders, and requests.

• Provide excellent customer service in manner that will develop good customer relations.

• Instrumental in the development and training of all new associates.

• Ensures that office operations are in compliance with policy provisions and standards. Travel Center of America

Truck Service Advisor / Earle Ar. November 2018- March 2019

• Greet customers and scheduling service appointments.

• Providing information about products and services.

• Verifying warranty and service contract coverage

• Writing repair orders.

• Maintaining customer rapport and records.

American Queen Steamboat

Assistant Waiter / Memphis TN May 2016-Nov 2018

• Provide excellent wait service to ensure satisfaction.

• Take customers’ orders and delivering food and beverages.

• Play a vital role in training new associates.

• Demonstrated the ability to multitask in a fast-paced environment.

• Ability to think critically and make important decisions without supervision. EDUCATION

EARLE SCHOOL DISTRICT

Earle High School Diploma May 2006

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