It Support Information Technology

THOMAS JOSEPH DESLATTE

***** *** *** *** *. Montgomery, TX 77316 713-***-****

*********@*******.***

IT SUPPORT PROFESSIONAL

Rich career success achieving unprecedented sales performance, fueling annual sales, strengthening bottom- line profitability, expanding services, and improving systems. IT veteran offering 42 years of solid experience programming, consulting and network administration. The last 32 years have been dedicated to achievements in the development of Information Technology Solutions in local and wide area networks as well as Internet Solutions. Excel at presenting new ideas and products; talented in accurately and creatively relaying technical information, keeping messages fresh, informative, and educational. In-depth industry knowledge offering unique combination of technical background and sales capabilities building qualified, active pipeline of new opportunities for future business. Core competencies include:

• 26 years management experience, but willing to work in a team position.

• Strong analytical, documentation and technical skills.

• Exceptional communication, team and customer service skills.

• Highly adaptable.

• Network experience in TCP/IP, NetBios, Fiber, Token Ring.

• Customer/user (pre-sales and post-install) support. VENDOR and TECHNOLOGY SOLUTION COMPETENCE

• Operating Systems

o Microsoft - Legacy through Server 2019 (includes SBS, Exchange and SQL), and Desktop through Windows 11

o Unix - SUN OS, Solaris, IRIX, Linux, HP/UX, SCO Unix. Novell – v.5.0 and prior.

• Firewalls and VPN’s – SonicWall, Watchguard, Cyberguard (proprietary UNIX); Gauntlet (SGI); Checkpoint FW1 (NT), Hotbrick, and Linksys.

• Network Devices – CSU/DSU, Routers, Switches. Cisco, Ascend, HP, Livingston, Xyplex, 3COM, WebRamp, Netgear, Linksys, and AOpen.

• WAN and Internet –T1 and T3; PRI, Frame Relay; Cable, DSL, Fiber, Satellite, Wireless

• Software – All Microsoft Products including Cloud Services; AutoCad and Photoshop Support, Sage Pro, OGSys and Wolfepak (oil and gas software); Real World Accounting, Quickbooks and Peachtree.

• Network and Workstation Protection – Blackpoint, ThreatLocker, INKY, Todyl, Sentinal, Symantec Endpoint Protection, AVG Corporate Protection, Kaspersky, BitDefender, McAfee, Avast .

• Data Protection (Backups)– Axient, Zetta (Arcserv), N-Able, NovaStor, Veritas. CAREER EXPERIENCE

2014 to 12/2023 Buxton Interests/DTL Technologies Houston, TX IT Administrator – Responsible for all IT development and functionality for two companies under the umbrella corporation totaling over fifty (50) workstations, three (3) servers and two (2) locations.

• Assisted in the effort to regain control of our stolen corporate identity. After which, I assisted Sales in vetting new customer identities

• Recovered from system wide ransomware infection without loss of productivity

• Developed asset management system for IT equipment

• Implemented cloud backup system

• Moved both companies to Office 365 seamlessly without loss of productivity

• Setup SonicWall VPN for remote sister company to access main server

• Developed and implemented disaster recovery plan for Hurricane Harvey

• Developed purchasing partnerships with Dell, CDW, and AlTex

• Buxton Interest was closed due to the death of the owner. Downsized by implementing the sale and salvaging of all old equipment no longer needed. Moved remaining employees and equipment to DTL

(sister company).

THOMAS JOSEPH DESLATTE

2008 to 2014 Mark Fredericks and Associates Houston, TX Senior Network Consultant – Solutions developer and support manager for MSP for small to mid-size manufacturing and retail sales businesses. Also provide ISP solutions including remote backup, email, web servers, and application servers.

• Upgraded entire customer base’s network solution, most utilizing multiple servers with Windows Server 2008, 2012 and Terminal Services and/or SQL Server Solutions.

• Increased IT clients by 65%, internet hosting by 30%.

• Developed purchasing partnerships with CDW and Bass Computers (Houston)

• Developed Policy and Procedures Manual for Technicians

• Moved multiple companies to Office 365 beginning shortly after being first offered by MS

• Revamped recovery solutions for clients and internally after hurricane IKE 2004 to 2008 Deslatte & Associate Consulting Tomball, TX Owner/IT Consultant - MSP to a variety of local small to medium sized Oil and Gas companies.

• Increased customer base 120% in the first year.

• Developed or revamped IT solutions for clients. Handled from initial contact through implementation.

• Solution architect and Project Manager for large system overall for 110 user OGSys SQL and Exchange Server.

• Solution architect and senior tech for initial network for two start up oil and gas companies utilizing SBS 2003.

2001 to 2004 Abletek Computer Services Houston, TX Network Consultant – MSP for a variety of local companies ranging from oil and gas to shipping companies.

• Handled top 5 ranked clients in sales.

• Developed and implemented block hour contracts.

• Developed marketing strategy and tracking of block hour contracts.

• Developed and marketed block hour contracts to over 35% of client base. 1995 to 2001 Past Experience

• Created Employee Handbook and Policies and Procedures Manuals for IKON Technology Services.

• Created, staffed and supervised the Help Desk Department of software firm. Also created the Policies and Procedures Manual and Documentation Standards Manual.

• Novell Netware and Microsoft NT installations and support for small to medium sized businesses

• Y2K upgrade contracts for Randall’s Corporation, Daniel Radiator, Goldston Oil, Fiesta Foods.

• Designed and administered ISP servers and communication equipment (Firewall, Web and Mail servers).

• COBOL programming on Mainframes, Mini and Personal Computers networks including the development of an interface between the warehouse tracking system at Compaq Works with the Real World Point of Sale system used at the registers.

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