Customer Service Front Desk

Tamara Horner

Ambitious professional with a strong aptitude in customer service, communication, safety, and organizational skills to provide world-class care to guests. Carries a sense of urgency when needed and prioritizes all tasks accordingly on an hourly and daily basis.

Denton, TX 76205

Phone: 714-***-****

Email: ****************@*****.***

EDUCATION

Bachelor of Communications Studies with Minor in Marketing

December 2023

-University of North Texas

Associates of Communication Studies

December 2019

-Fullerton College

SKILLS

Professional Skills: Customer Service, Employee Training, Guest Safety, Team-Oriented, Attention to Detail, Multitasking, Organization, Point of Sale, Problem Solving, Critical Thinking, Sales Operations, Phone Etiquette, Time Management, Oral, Written & Interpersonal Communication

EXPERIENCE

Joey Dallas, Dallas, TX —Guest Service Team Member

December 2023- Current

-Greeting all guests upon arrival and departure, and checking guests in for upcoming dining experience.

-Accommodating and understanding all guest needs and/or processing any special requests as well as achieving amicable resolution to guest concerns

-Undertaking all front desk responsibilities while monitoring the flow of the restaurant.

-Assists in planning/coordinating large party reservations and prioritizes guests' special requests/needs upon requests.

-Engages in a fast paced environment dealing with lots of people, whether on my own or in a team environment.

Michael Kors, Fort Worth, Tx — Luxury Sales Associate

August 2022 - December 2023

-Focused on giving customers the best possible service while checking them out and assisting them in any way necessary.

-Assisted managers with window/table displays, dressing mannequins and making necessary price adjustments throughout the store.

-Focused on improving my personal/store's daily goals and assisting managers with bulk buyers, as well as gaining knowledge in the BOH.

Crumbl Cookies, Flower Mound, TX— Mixer/Trainer

December 2021- June 2022

-Performed opening and closing duties depending on operational needs.

-Assisted in cleaning products/machines as needed in order to maintain proper safety and health regulations.

-Worked alongside a team daily to ensure proper technique, teamwork, and attention to detail was met.

-Responsible for training of new employees, making sure they follow proper safety procedures and protocols, and also reporting back to the manager with any updates/changes made throughout the store.

Disneyland Resort, Anaheim, Ca — Costume Specialist

December 2014 - May 2017

-Collaborated with all production designers, costume designers, and production staff to coordinate costume design details and execution.

-Assisted all cast members with costume dressings, costume changes and all uniform needs, while working in a fast paced and dynamic environment.

-Practiced safety with machinery, fire, CPR, earthquake and personal.

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