Customer Service Agent
Resume:
TUAN QUACH
San Jose, Ca *****
Email address *********@*******.***
EXPERIENCE
Jabil 02/2023-05/2024
Test Operator
Test circuit boards with X-day machines with the proper use of program, fixtures, and correct loading and unloading each circuit boards to avoid damage after test are done I hand it over to Q.C. for inspections for defects.
Flex (Aerotek Agency) 02/2022-11/2022
Assembly
Assemble chassis with rivet gun to ensure rivets are correct to the blue print, build boxes, pack out for shipping, assemble circuit boards, laser etch verify to make sure the serial numbers of each Heleon matches before proceeding with proceeding with the laser etch. Alclear, LLC 09/2018-current
Ambassador
Ability to work with TSA by assisting Clears members through TSA security area by making sure all boarding passes are correctly verified.
Drive memberships enrollments through engaging airports travelers them about the benefits of using Clear.
2
Resolve Clear members concerns or inquiries in an appropriate and timely manner, escalating to higher level as necessary.
Sixt Car Rental 01/2018-current
Customer Service Agent (CSA)
Discreetly check vehicle for damage when customer return his/ her rental. Use proper statement to determine if vehicle is being returned with tank of gas. Advise and review rental charges, providing an accurate receipt to the customer. Identify and tag vehicles that have been flagged for grounding or preventative maintenance. Handout key to customer by matching his/her rental agreement with the correct key tag, and do vehicle exchange with the customer request by using the Eturn and Cobra system. Make sure customers have all personal belongings from the vehicle upon returning. Enterprise Holdings 04/2017-0/2018
Return Agent
Greet all customer using prescribe, appropriate dialogue as they arrive on the lot. Advise and review rental charges; and provide an accurate receipt to the customer. Keep lot organized for ease of access and traffic flow. Identify vehicles, which are on system hold for turn back, time or mirage, recall, or any other Movements.
Greeter
Provides superior, friendly, and efficient service during all aspects of the rental car process. Exit Booth Agent
Create contract for National Emerald Club members while they are exiting the gate by typing their Driver’s license and attached the car.
Ask customers if they like to add LDW pre pay fuel, and gps GTMS (The Club at SJC) 05/2014-04/2017
Cleaner
Maintain the lounge by up keeping all the surrounding areas are clean. Front Desk
Greet guests as they come into the lounge by checking them all by screening their boarding passes. CSA
3
Work as a bartender when needed to cover break and lunches mixed drinks for guests. Alclear, LLC 09/2013-04/2016
Ambassador
Ability to work with TSA by assisting Clears members through TSA security area by making sure all boarding passes are correctly verified.
Drive memberships enrollments through engaging airports travelers them about the benefits of using Clear.
Resolve Clear members concerns or inquiries in an appropriate and timely manner, escalating to higher level as necessary.
Public Storage 05/2012-04/2014
Relief Manager
Work independently or with other team members at multiple locations. Clean empty units when customers vacated Units.
Make calls to customers regarding their account, collections and other items; document notes on the Computer systems
Conduct daily units check by going around three times a day for lock checks. Manage, audit, balance cash drawer; prepare and make daily deposit. JCPenney 09/2001-05/2012
Home Department Supervisor 08/2011-05/2012
Assist manager with schedules sale goals, help employees setting up displays, ring customers provide Customers service.
Manager On Duty walk around the store to interact with customers and employees to make everything is going well.
Set up display according to the buyer layout.
Furniture Sale Associate 04/2002-08/2011
Greet customers as they approach the furniture department show them around the show room. Ring customers up on their purchases; open JCP credit; offer finance option. Assembly furniture when needed and put them on display. Contact vendors and warehouse for customers back ordered and special orders to setup delivery. Men Department 09/2001-04/2002
4
Ringing up customers, open JCP credit card, Order online items for customers. Wavestream Photonics 03/2001-09/2001
Q.A. inspection
Inspect fiber optic cable by using microscope entering all data by hand with wavelength frequency and send out to other department for final shipping. Novellas System (Richmar Associates Agency) 09/2000-03/2001 Shop Floor Control
Order parts within company; transfer parts.
Bring parts into clean room for final assembly.
Create a shortage list on the system.
Fry!s Electronics 06/1996-06/2000
Mac Sale Supervisor 06/1999-06/200
Check daily ads to confirm for pricing accuracy before the store open Intact with employees with sale goals and customer satisfaction. Prior to closing off the store all products are put back to the correct area; and do price change Computer Sake Associate 05/1997-6/1999
Do schematic when assign by Supervisor.
Make sign, price change and print labels; and store recovery. Sale and stock computer.
Computer Merchandiser 06/1996-05/1987
Put labels on computer merchandise.
Bring and stock products to the sale floor or stock room. Work as a cashier when needed.
5
EDUCATION
City College Of San Francisco 08/1990-05/1995
Major in Architecture Technology with a degree in AS Balboa High School 09/1986-06/1990
Took General Education High School Diploma
AWARDS AND ACKNOWLEDGEMENTS
Receive associate of the month at Suxt Car Rental
Receive associate of the month at Enterprise Holdings Received associates of the month and quarter at JCP m. Received associate of the quarter at Fry!s Electronic
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