Technical Support Specialist
Resume:
IT Professional
John Guth
Work History
Contact
Skills
Education
Certifications
IT professional with over six years of help desk for an Internet Service Provider with a background in an office environment to provide employers with strong communication, technical and customer service skills.
Tier 1 Technical Support Specialist
TECHLINQ, Riverdale, NJ
Provided remote and on-site troubleshooting,
training and tech support to end users
Maintained accurate client network documentation
Performed software installs and updates
Set up and configured PCs, printers, peripherals and networking equipment
Assisted with network deployment projects
2022-02 -
2024-04
IT Technician Support
TechFox, Woodland Park, NJ
Preformed in-house computer configuration and
customization
Installed/configured software and hardware with
permissions
Onsite installations of equipment (phones,
computers and printers)
Responded to client issues via phone and email
inquiries
Completed inventory counts and organized supplies
2021-08 -
2022-02
Network Control Center Technician
PenTeleData, Palmerton, PA
Monitored and responded to core and customer
network service outages and follow through to
resolution
Monitored and maintained internal and customer
link utilization to maintain Quality of Service
Coordinated with field techs to resolve service
outages
Provided first and second level support to
commercial customers
Supported, troubleshot and resolved issues from
managed network customers
Escalated issues to and worked with engineering
and systems departments to resolve
2019-12 -
2021-08
Technical Support Team Lead
PenTeleData, Palmerton, PA
Oversaw staff of Technical Support Representatives Ensured compliance with company procedures and
resolved customer issues successfully
2018-07 -
2019-12
Address
6266 Blue Belle Dr. Center
Valley, PA, United States
18034
Phone
****.*******@*****.***
Windows 7/8/10/11
Very Good
Mac OS X
Good
Microsoft Office/O365
Very Good
Cisco Routing/Switching
Good
Linux
Average
2007-08 - 2011-05
Bachelor of Science:
Computer Science
Kutztown University of
Pennsylvania - Kutztown, PA
Feb 2020 Cisco Certified
Network Associate (CCNA)
- expired
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