Customer Service Administrative Support

STACY PETERSON

PHONE:762-***-**** EMAIL: **********.****@*****.***

OBJECTIVE

Dynamic professional with over 8 years of experience in customer service, administrative support, and team management, seeking a remote or local office position to leverage exceptional organizational, communication, and technical skills. Dedicated to delivering high-quality service, maintaining efficient operations, and contributing to the success of a progressive remote team.

SUMMARY OF QUALIFICATIONS

• Proficient in handling customer inquiries, complaints, and feedback with professionalism and efficiency.

• Experienced in remote communication and collaboration tools, ensuring seamless team coordination.

• Skilled in managing administrative tasks, including correspondence, documentation, and record-keeping.

• Strong ability to manage multiple tasks and priorities in a fast-paced environment.

• Certified in ServSafe and CPR/First Aid, with a keen attention to detail and adherence to protocols. SKILLS

• Remote Communication

• Customer Service

• Administrative Support

• Time Management

• Problem Solving

• Team Collaboration

PROFESSIONAL EXPERIENCE

Owner/Operator 2014 – Present

Sweet Sadie’s Meatz N Treatz, Columbus, GA

• Provided exceptional customer service through phone and online inquiries, managing sales transactions, and ensuring customer satisfaction.

• Managed all aspects of the business remotely, including marketing, inventory management, and financial operations, achieving a successful and profitable enterprise.

• Developed new products and services based on current market trends and customer feedback, enhancing business growth.

• Utilized remote collaboration tools to coordinate with suppliers, manage online orders, and maintain customer relations effectively.

Caregiver 2021 – Present

Karisma Inc, Columbus, GA

• Developed and prepared meal plans tailored to individual dietary needs and restrictions, ensuring balanced and appealing meals.

• Assisted patients with daily activities, providing remote support and coordination for transportation and companionship needs.

• Monitored patient health and dietary needs, adjusting plans as necessary to accommodate changes in health status or medical recommendations.

• Maintained clear and organized records of patient interactions and health updates, ensuring compliance with health and safety guidelines.

STACY PETERSON

PHONE:762-***-**** EMAIL: **********.****@*****.*** Substitute Teacher 2020 – 2021

Muscogee County School District, Columbus, GA

• Followed curriculum and lesson plans, managed classroom activities, and maintained school policies, ensuring continuity of education.

• Supervised students in various settings, maintaining a safe and orderly environment.

• Adapted lesson plans to meet the needs of diverse learners, fostering an inclusive and supportive educational experience.

• Communicated effectively with regular teachers, providing detailed reports on student progress and classroom activities, utilizing remote communication tools when necessary. Admission Receptionist 2017 - 2020

Miller-Motte College, Columbus, GA

• Prepared admissions-related correspondence and documentation, supporting the Admissions department with administrative tasks.

• Greeted and directed prospective enrollees, current students, and visitors, providing information and assistance as needed, often through remote communication channels.

• Maintained accurate admissions records and prepared regular reports, ensuring data integrity and compliance with institutional policies.

• Coordinated with the Director of Admissions to address issues affecting front desk operations, enhancing the efficiency of the admissions process.

EDUCATION

ServSafe Food Protection Manager Certified – Institute of Culinary Arts Open Door Community House, Columbus, GA, 2023

CPR and First Aid Certified

American Red Cross, Columbus, GA. 2023

Associate of Occupational Science Degree – Business Management Miller-Motte Technical College, Columbus, GA, 2017

• Graduate Spotlight Nominee, Summa Cum Laude

Associate of Occupational Science Degree – Electronic Health Records Miller-Motte Technical College, Columbus, GA, 2015

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