Data Center Technical Support
Resume:
James T. Jones Jr.
Nashville, TN 37214
************@*****.***
SKILLS SUMMARY
Solid technical experience in Data Center Operations including Facilities management/ Project Managment. VOIP switching and installation, Fiber optic transport and large customer Server maintenance. Excellent computer skills including WAN and LAN data communications equipment installation and support. Strong interpersonal skills and ability to interact positively with all levels of management. Committed to high work-ethics and to attainment of management goals and objectives.
PROFESSIONAL EXPERIENCE
EMI Business Communications 2014 - 2024
Operations Manager
Project Manager
Provided technical support and managed 10 member team for customer installation and service
Custom home automation installation and service
Home network design and service
Performed remote management for PC adds, moves and changes
Completed: AWS Cloud Practitioner Essentials
Completed: AWS Technical Essentials
Ongoing AWS Training
Diagnosed and repaired equipment failures and performed system upgrades on Network and VoIP systems
Installation BMS as well as other monitoring systems
Key/Anolog/VOIP telephony systems
Windstream Communications 2000 - 2014
Lead Operations Technician 2006 - 2014
Experience in managing mission critical facilities in a data center environment
In-depth knowledge of critical data center infrastructure (UPSs, PDUs, ATSs, Generators, HVAC, Fire Systems, and BMS)
In-depth knowledge of power allocation, distribution, and management
Maintain formal equipment preventive maintenance, testing, and equipment rotation schedules
Managed facility maintenance and upgrade/repair projects including
Generator, electrical distribution, UPS, fire suppression, and HVAC
Oversaw data center expansion projects including contractor selection,
Capacity projections and budget planning
Participated in writing and implementing controls to receive and maintain
SAS-70 / SSAE-16 compliance (Type II Soc 1)
Senior Project Specialist 2004 -2006
Projects completed as a team leader include HDSL2 and TRRO starting in June 2004 and ending July 2006. Provided technical support and managed 21 member team for customer grooms. Diagnosed and repaired equipment failures and performed system upgrades. Completed digital and physical cross-connects in central office and co-locations. Testing and turn-up of T1, T3, PTP, PRI facilities, Sonis and VOIP. Installed and programmed Adtran /Alcatel /Cisco and Tdax. Interfaced with engineering and provisioning groups to coordinate projects and installations related to each city. Reviewed critical dates in order system on a daily basis to insure jobs are not in jeopardy of being missed.
Switch Technician / Field Technician 2000 - 2004
Performed adds, moves and changes within CO to Lucent 5E and equipment including CO wiring, termination and cross connects software upgrades and system expansions to Alcatel /Cisco /Adtran /Tdax . Performed routine maintenance on all equipment located in the switch and collocations . Coordinated vendor installations and worked with Engineering Systems Department in the design of cabling infrastructure for local area network. Installed equipment at customer site.
CERTIFICATIONS
Lucent 5E, 9 CBT courses completed
Adtran 4303 classes.
Adtran 2800 series classes
Adtran channel bank classes
Alcatel 1631 classes
Alcatel 1630 classes
Star trainer /MSS
Eastern Research classes
Tellabs Titan 5500 classes
TYPE OF TEST EQUIPMENT USED
TTC TBerd 107, 224, 310, 950, 2310, 650 Centest and Fireberd 500
Digital Lightwave ASA package 0c3 and 0c12
Personal Computer for telnet sessions Team viewer/remote desktop
Sunset line test set
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